Principal Product Specialist

GAF • Georgetown, TX

17h • Remote

About The Position

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most. Essential Duties Monitor data quality, integrity, and consistency across mission-critical enterprise systems, including CRM platforms. Work collaboratively with Product Managers to scope CRM-related data initiatives aimed at improving scalability and operational efficiency. Define, implement, and monitor procedures for user roles, data access, security protocols, and permissions within Salesforce and related systems. Serve as the subject matter expert for Sales CRM software and related databases, integrations, and data infrastructure. Monitor Salesforce product roadmap, and coordinate planning and execution of platform updates and releases. Conduct system impact analysis on complex data-driven projects and document findings in product briefs and technical recommendations. Develop and maintain dashboards, reports, and data visualizations to support data accuracy, adoption, and compliance tracking. Drive data governance and compliance awareness across teams through documentation, training, and user support. Provide expert-level support to business teams on data structure, reporting capabilities, and CRM data workflows. Mentor internal stakeholders on CRM and database best practices, compliance, and data management strategies. Support technical adoption of enterprise data features through stakeholder training, concierge assistance, and incremental enhancements. Research and stay current on Salesforce platform developments, industry trends, and best practices in database administration and data compliance. Advocate for data integrity, CRM platform optimization, and adherence to compliance standards across technical and non-technical teams. 100% remote; must reside in U.S.; reports to HQ in Georgetown, Texas.

Requirements

• MINIMUM REQUIREMENTS: Bachelor’s degree or U.S. equivalent in Management Information Systems, Computer Engineering, Chemical Engineering, or related field, plus 5 years of professional experience as a Product Manager, Senior Business Analyst or any occupation, job title, position performing Salesforce administration or APEX development in Solar domain.
• Must also have experience in the following:
• 5 years of professional experience utilizing Salesforce CRM, including system administration, configuration, and customization.
• 5 years of professional experience executing Salesforce data operations, including data imports, exports, updates, deduplication, and validation using tools (including Data Loader or third party ETL platforms), while ensuring compliance with data quality and integrity standards.
• 5 years of professional experience collaborating effectively across teams to define project scope, conduct software impact analyses, and translate business requirements into technical deliverables.
• 5 years of professional experience performing requirements gathering and interfacing with stakeholders.
• 5 years of professional experience working in the solar energy industry, with a focus on residential solar project operations, sales, or technology implementation.
• 3 years of professional experience utilizing Salesforce Sales Cloud.

Responsibilities

• Monitor data quality, integrity, and consistency across mission-critical enterprise systems, including CRM platforms.
• Work collaboratively with Product Managers to scope CRM-related data initiatives aimed at improving scalability and operational efficiency.
• Define, implement, and monitor procedures for user roles, data access, security protocols, and permissions within Salesforce and related systems.
• Serve as the subject matter expert for Sales CRM software and related databases, integrations, and data infrastructure.
• Monitor Salesforce product roadmap, and coordinate planning and execution of platform updates and releases.
• Conduct system impact analysis on complex data-driven projects and document findings in product briefs and technical recommendations.
• Develop and maintain dashboards, reports, and data visualizations to support data accuracy, adoption, and compliance tracking.
• Drive data governance and compliance awareness across teams through documentation, training, and user support.
• Provide expert-level support to business teams on data structure, reporting capabilities, and CRM data workflows.
• Mentor internal stakeholders on CRM and database best practices, compliance, and data management strategies.
• Support technical adoption of enterprise data features through stakeholder training, concierge assistance, and incremental enhancements.
• Research and stay current on Salesforce platform developments, industry trends, and best practices in database administration and data compliance.
• Advocate for data integrity, CRM platform optimization, and adherence to compliance standards across technical and non-technical teams.

Benefits

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
• Our Family-Building benefits support the many different journeys to fertility and parenthood.
• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
• We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.
• GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
• We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.
• We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 501-1,000 employees