Principal Product Manager - AI & Platform Innovation

Avaya

15d•$234,100

About The Position

Avaya is seeking an entrepreneurial product leader to identify, shape, and build new opportunities across AI and enterprise platforms. The role focuses on the early stages of product development, when customer problems are emerging and the product, business model, and path to market still need definition. The Product Manager will work with Product, Engineering, customers, and partners to explore opportunities, validate customer needs, and develop promising ideas into scalable products. The role requires a builder who combines technical depth to work effectively with engineering teams with strong product judgment and commercial instincts. The position spans AI, platform, and developer technologies, with an emphasis on applying emerging AI technologies and agentic experiences to enterprise communications and customer experience.

Requirements

Strong product management experience with AI, enterprise platforms, developer products, APIs, cloud services, communications technology, or adjacent areas.
Demonstrated experience taking new products from concept through customer validation and launch.
Builder mentality and comfort operating in ambiguous environments.
Strong understanding of cloud platforms, APIs, and modern enterprise software.
Working knowledge of modern AI technologies, including generative AI and AI agents.
Strong commercial instincts and ability to connect technical capabilities with real customer problems.
Experience working closely with engineering teams on technically sophisticated products.
Ability to engage comfortably with customers, developers, partners, and executives.
Experience with product positioning, pricing, packaging, or go-to-market strategy.
Strong written and verbal communication skills.
7–10 years of experience.
Bachelor's degree or equivalent experience.
Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

Experience with enterprise communications, CCaaS, CPaaS, conversational AI, real-time technologies, developer platforms, AI platforms, or enterprise SaaS.
Experience incubating a new product or business inside an established organization.

Responsibilities

Identify and evaluate new product and platform opportunities.
Conduct customer and partner discovery to understand unmet needs and validate product hypotheses.
Turn early ideas into product concepts, prototypes, and experiments.
Work with Engineering and Architecture to understand technical possibilities and tradeoffs.
Define product requirements and prioritize initial capabilities.
Develop a point of view on target customers, use cases, and value propositions.
Identify ways Avaya can create value for enterprise customers across AI, platform, and developer technologies.
Explore applications of emerging AI technologies and agentic experiences to enterprise communications and customer experience.
Work with ecosystem and technology partners to identify integration and distribution opportunities.
Develop pricing, packaging, and go-to-market hypotheses.
Define measures for adoption, usage, customer value, and commercial success.
Take successful concepts from early validation toward scalable products and services.