Principal Product Manager

Narvar

11d•CA$190,000 - CA$220,000•Remote

About The Position

Narvar is looking for an entrepreneurial, impact-driven Principal Product Manager to lead Narvar Secure, our rapidly growing shipping insurance solution for e-commerce retailers. This is a high-visibility role where you’ll own the end-to-end strategy to scale adoption, transform onboarding into a seamless self-serve experience, and optimize conversion flows that directly drive revenue for both Narvar and our merchants. You’ll thrive in this role if you’re passionate about crafting seamless, user-centric experiences, making data-informed decisions, and solving complex integration challenges at scale. For this role, you can be located in Canada, and able to work within EST/EDT hours. We are fully remote. About Narvar Secure Narvar Secure enables ecommerce retailers to offer shipping protection at checkout, providing peace of mind for customers while unlocking a new revenue stream for merchants. After a successful initial launch, the product is gaining strong traction, and now we’re ready to scale. Join us to shape the future of the post-purchase experience!

Requirements

10+ years of product management experience with proven delivery of revenue-driving features
Deep understanding of e-commerce and merchant workflows
5+ years in e-commerce
Strong technical intuition; comfortable managing integrations and backend complexity
Demonstrated success optimizing UX and improving conversion rates
Experience with A/B testing, data analysis, and using insights to guide roadmap decisions
Excellent collaboration skills across engineering, design, and business teams

Nice To Haves

Direct experience owning buy path e-commerce flows
Comfort with data tools like SQL, Looker, or similar
Background in shipping, insurance, or risk-related fintech products
Familiarity with insurance operations such as claims or compliance
Experience with transactional or add-on revenue models
Knowledge of platforms like Shopify, Salesforce Commerce Cloud, or BigCommerce
Track record of building and managing third-party integrations

Responsibilities

Drive Merchant Growth: Lead product initiatives that accelerate retailer adoption and reduce friction across the onboarding journey.
Build Self-Serve Experiences: Redesign the onboarding process into intuitive, low-touch workflows that enable merchants to launch independently.
Boost Attach Rates: Optimize messaging, design, and funnel performance to increase the percentage of orders with shipping protection.
Lead Technical Integrations: Own integration strategies across e-commerce platforms (e.g., Shopify), support tools (e.g., Zendesk), ERPs, and Narvar’s internal product suite (e.g., Narvar Shield).
Collaborate Cross-Functionally: Work closely with engineering, design, go-to-market, and customer teams to deliver high-impact outcomes.