Principal Product Manager, Revenue Cycle Management

PointClickCare

2d•$155,900 - $194,900•Remote

About The Position

The Principal Product Manager, Revenue Cycle Management owns the strategy, roadmap, and outcomes for PointClickCare’s senior-care RCM portfolio. The role will lead a ground-up rebuild of foundational financial capabilities, including the financial record, census, payer management, and transaction processing. It translates customer insight into solutions and guides complex products from discovery through delivery, connecting product strategy to measurable customer and business outcomes while optimizing time to value and return on investment. The role works across Engineering, User Experience, Technical Writing, platform product teams, Legal, Compliance, Marketing, Sales, Customer Success, Support, customers, and industry partners. It defines connected data foundations that support financial intelligence and workflow automation, and uses AI tools responsibly to accelerate research, documentation, analysis, and prototyping in a healthcare environment. The position is remote in the USA, with travel to in-office events in Mississauga and/or Salt Lake City, including onboarding and team meetings.

Requirements

10+ years of product management or product ownership experience, with a track record of shipping software customers adopt and value.
Bachelor’s degree or higher in business, computer science, or a healthcare-related field, or equivalent experience.
Health tech experience; financial or revenue cycle workflow experience is ideal, but prior RCM experience is not required.
Experience owning or significantly shaping a foundational capability, data domain, or shared system used by multiple products or teams, combined with customer-facing product experience.
Strong discovery skills across interviews, workflow analysis, usage data, and experimentation, with evidence that direct customer insight has shaped roadmap decisions.
Experience owning a roadmap and defending prioritization decisions, including decisions about what not to build.
Ability to work with engineers on data, integration, and migration trade-offs and explain the customer impact of technical decisions.
Hands-on experience using AI tools to improve work quality, speed, or outcomes, with sound judgment regarding accuracy, data privacy, and compliance.
Curiosity, willingness to challenge the status quo, and ability to navigate ambiguity in a complex, fast-paced environment.
Excellent written and verbal communication skills, including the ability to simplify complex topics for customers, engineers, and executives.

Nice To Haves

Familiarity with financial transactions, ledger or billing data, census, payer changes, referrals, or prior authorization data.
Experience with platform product management or close partnership with a platform team.
Experience in a health technology SaaS business.

Responsibilities

Own the RCM problem space, product strategy, multi-year roadmap, and measurable outcomes for financial record, census, payer management, and transaction foundations.
Build investment cases, quantify expected return, define success metrics, make prioritization trade-offs explicit, and adjust plans based on customer insight and performance data.
Conduct qualitative and quantitative discovery, analyze revenue cycle workflows, represent current and future users, and identify upstream opportunities across census, payer changes, referrals, and prior authorizations.
Partner with Engineering, User Experience, Technical Writers, and product teams using agile practices and Design Thinking to turn ambiguous, high-impact problems into valuable, feasible increments.
Define the connected data foundation needed for financial intelligence and workflow automation, and use AI tools responsibly to accelerate research, documentation, analysis, and prototyping.
Drive adoption and go-to-market success with Marketing, Sales, Customer Success, Support, and other partners, including positioning, launch readiness, training, packaging and pricing input, and adoption tracking.
Inspire, energize, and align cross-functional teams around a clear product vision and customer outcomes.
Evangelize the roadmap with executive stakeholders and customers.