Principal Product Manager

Snapdocs•San Francisco, CA

2d•Remote

About The Position

The U.S. mortgage market is a $14 trillion pillar of the economy — and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we’re just getting started. We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors — eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability. We’re backed by Sequoia, Y Combinator, and F-Prime, and we’re building for the long term. The Opportunity A mortgage closing is one of the biggest financial decisions most people make. Yet, the infrastructure behind it is held together with email threads and manual follow-up. Lenders, settlement companies, notaries, and secondary market participants need to coordinate across different systems and processes to complete a mortgage closing. This multi-party workflow results in high costs, frequent errors, and slow closing times. Snapdocs is on a mission to make those handoffs disappear. Snapdocs powers 1 in 4 mortgage closings. We are series D-backed, connected to thousands of lenders and title companies, and trusted with some of the most compliance-sensitive transactions in financial services. We've built the operating standard for mortgage closing automation. Now we're extending the platform. The Role This role has a dual mandate. You'll build a new product to automate how lenders and settlement agents coordinate through closing, and you’ll own the integration strategy that connects Snapdocs with critical technology partners. Snapdocs PMs operate like GMs: you own the full process from discovery through go-to-market.

Requirements

7+ years of combined product management and strategy experience, with at least 3 years owning business outcomes directly in a senior PM role
Demonstrated track record of 0-to-1 product development: you've taken something from concept to revenue and scaled usage
Strong consulting or strategic background preferred — comfort structuring ambiguous problems and driving recommendations with data and clear rationale
Technical fluency: comfortable navigating integration architecture, API ecosystems, and making tradeoffs with engineering
Exceptional written communication — structured, executive-ready documentation is a core expectation of this role
Experience in mortgage, fintech, real estate, title, or adjacent regulated industries preferred

Nice To Haves

Strategic builder: You set a clear vision and build toward it across short and long time horizons. You use data to make decisions, track the health of what you ship, and course-correct when something's off. You define the problem, find the customers, and drive toward outcomes.
Customer-driven: You collaborate closely with customers to understand their goals and deliver the best product. You ask the questions that surface the real problem, anticipate challenges before they surface, and translate what you learn into a product roadmap.
Commercial owner: You own the revenue and results for your product area in close partnership with Sales and Customer Success. You’re comfortable driving go-to-market, defining pricing, and measuring and influencing commercial outcomes.
Integration thinker: You understand multi-party ecosystems. You can navigate the technical and commercial complexity of connecting systems in scalable and effective ways.
AI-native: AI is your operating system. You use AI tools to accelerate your work end to end and can speak clearly to where it helped and where it didn't.

Responsibilities

Lead the 0-to-1 development of a new product connecting lenders and settlement agents: from problem definition through MVP to revenue-generating scale
Own and evolve Snapdocs' integration strategy across lender, settlement, and secondary market technology partners
Identify and recruit early customer partners to co-build with; travel occasionally to be on-site during early iteration
Drive strategy, roadmap, pricing, and go-to-market for your product area in close partnership with Sales, Customer Success, and Marketing
Partner with Engineering and Data Science to build products that are technically sound and commercially viable
Bring an AI-native approach to every part of the work, from discovery and spec-writing to building alongside engineering teams