Principal Product Manager
About The Position
We are looking for a Principal Product Manager, Cloud Reliability and Cloud Operations to join our Product Management department. This is a hybrid role based in San Jose, CA reporting to Director, Product Management. You will be a hands-on leader responsible for driving reliability and scalability and Cloud Operations initiatives for the ZIA and ZPA cloud platforms. This is a high-visibility role where you will drive critical projects to scale our architecture to 1 trillion transactions and beyond, ensuring our Zero Trust Exchange remains the global leader in cloud security.
Requirements
- 12+ years of industry experience in Cloud Engineering, SRE, DevOps, or Technical Product Management
- Bachelor’s degree in a technical field or equivalent professional experience
- Deep technical expertise in network security and protocols including proxies, firewalls, TLS, PKI, and HTTP/S
- Proven experience with cloud-native services at hyper-scalers or major SaaS providers
- Comprehensive understanding of cloud architecture and resilience patterns such as clustering, cascading failure prevention, and observability principles
Nice To Haves
- Expertise in translating complex customer needs into actionable product requirements and internal conviction
- Strong data analytics skills with the ability to define hypotheses, analyze large datasets, and communicate results to stakeholders
- Direct hands-on experience with Zscaler products including ZIA, ZPA, or ZDX
Responsibilities
- Implement the ZIA/ZPA RAS roadmap by defining problem statements, collecting requirements, and managing critical programs across the cloud lifecycle
- Lead pre- and post-sales customer engagements regarding cloud resilience, building trust through transparent roadmap discussions and RCA reviews
- Monitor ongoing cloud incidents and escalations to identify recurring themes and direct cross-functional teams on comprehensive improvement plans
- Serve as the primary subject matter expert for field teams, providing technical education and support for all RAS-related inquiries
- Collaborate with cloud architects and software engineers to ensure the platform balances rapid growth with extreme stability
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
