Principal Product Manager

ZscalerSan Jose, CA
Hybrid

About The Position

We are looking for a Principal Product Manager, Cloud Reliability and Cloud Operations to join our Product Management department. This is a hybrid role based in San Jose, CA reporting to Director, Product Management. You will be a hands-on leader responsible for driving reliability and scalability and Cloud Operations initiatives for the ZIA and ZPA cloud platforms. This is a high-visibility role where you will drive critical projects to scale our architecture to 1 trillion transactions and beyond, ensuring our Zero Trust Exchange remains the global leader in cloud security.

Requirements

  • 12+ years of industry experience in Cloud Engineering, SRE, DevOps, or Technical Product Management
  • Bachelor’s degree in a technical field or equivalent professional experience
  • Deep technical expertise in network security and protocols including proxies, firewalls, TLS, PKI, and HTTP/S
  • Proven experience with cloud-native services at hyper-scalers or major SaaS providers
  • Comprehensive understanding of cloud architecture and resilience patterns such as clustering, cascading failure prevention, and observability principles

Nice To Haves

  • Expertise in translating complex customer needs into actionable product requirements and internal conviction
  • Strong data analytics skills with the ability to define hypotheses, analyze large datasets, and communicate results to stakeholders
  • Direct hands-on experience with Zscaler products including ZIA, ZPA, or ZDX

Responsibilities

  • Implement the ZIA/ZPA RAS roadmap by defining problem statements, collecting requirements, and managing critical programs across the cloud lifecycle
  • Lead pre- and post-sales customer engagements regarding cloud resilience, building trust through transparent roadmap discussions and RCA reviews
  • Monitor ongoing cloud incidents and escalations to identify recurring themes and direct cross-functional teams on comprehensive improvement plans
  • Serve as the primary subject matter expert for field teams, providing technical education and support for all RAS-related inquiries
  • Collaborate with cloud architects and software engineers to ensure the platform balances rapid growth with extreme stability

Benefits

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

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What This Job Offers

Job Type

Full-time

Career Level

Principal

Education Level

Associate degree

Number of Employees

1,001-5,000 employees

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