Principal Product Designer

Urban Ridge Supplies • New York, NY

23d • Hybrid

About The Position

The Principal Product Designer is the most senior design role within Constant Contact’s product organization, responsible for the strategy and execution of complex, high-impact product initiatives. The role operates at the intersection of product vision, engineering constraints, and customer needs, shaping solutions to ambiguous problems and influencing design decisions across multiple teams. The designer defines the design strategy for a major product pillar and may work as a strategic individual contributor or, depending on experience and organizational needs, manage and mentor a small team of senior designers.

The role leads end-to-end design for challenging product areas, contributes to the company’s Design System, and collaborates with Product, Engineering, Data Science, Research, and executive stakeholders. It also involves synthesizing qualitative and quantitative information into design hypotheses and measuring the impact of strategic design work. On the management track, the role includes hiring, coaching, mentoring, and providing strategic oversight for direct reports.

Constant Contact describes itself as a hybrid workforce, combining remote work with access to office locations for in-person collaboration, live training, and socializing. The application deadline is 30 days after posting, though the opening may be filled sooner.

Requirements

• 10+ years of progressive experience in Product Design, UX Design, or Interaction Design.
• A proven record of successfully launching complex products that deliver significant business results.
• Demonstrated experience defining and driving design strategy for an entire product vertical or platform, including foundational problems spanning multiple teams.
• An outstanding portfolio showing mastery of the design process, systemic thinking, data-informed strategy, and executive communication.
• Deep understanding of modern software architecture, technical constraints, and front-end frameworks.
• Exceptional ability to communicate complex design concepts, strategies, and trade-offs to non-design audiences, including C-level executives.
• Ability to thrive in ambiguous, fast-paced environments and lead design efforts without heavy managerial oversight.
• Deep expertise designing integrated SaaS workflow tools and platforms for business and consumer users, including understanding design’s impact on conversion, adoption, and retention in a subscription model.
• Familiarity with Generative AI tools and processes used to rapidly iterate on concepts and designs.
• Experience leveraging AI-driven analysis of customer feedback, research data, and usage patterns to expedite data-driven design decisions.

Nice To Haves

• For candidates interested in the management track: 3+ years of experience managing and developing designers, with a focus on coaching senior talent.

Responsibilities

• Define the long-term UX vision and design strategy for a major product pillar, aligning it with company objectives and anticipating market and user needs.
• Own the end-to-end design lifecycle for ambiguous and technically challenging product areas, delivering scalable, accessible, and measurable solutions.
• Influence stakeholders across Product, Engineering, Data Science, and executive leadership to build consensus and drive decisions.
• Lead and contribute to the Design System by identifying gaps and developing foundational patterns and design principles.
• Partner with Research and Data teams to synthesize quantitative and qualitative information into actionable design hypotheses and measure the impact of strategic design efforts.
• On the management track, hire, mentor, and coach a small team of senior and staff-level product designers.
• On the management track, provide high-level direction and strategic oversight for direct reports’ projects, ensuring alignment with product strategy and Design System standards.

Benefits

• Generous paid time off policy.
• Competitive benefits package supporting the health and well-being of employees and their families.
• Opportunities for career growth, including stretch assignments, coaching, and professional development.
• Hybrid work model combining remote work with access to office locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed