Principal Product Designer

Housecall Pro

16h•Remote

About The Position

As a Principal Product Designer, you are a visionary lead responsible for defining the future of the HCP user experience, with a particular focus on shaping how AI transforms the way our Pros run their businesses. You operate at the intersection of high-level strategy and technical execution, driving architectural-level design decisions that impact our entire product ecosystem. You don't just design interfaces; you design systems and workflows that leverage AI native tools to solve complex problems for our Pros. A core part of your charter is leading the design of HCP's AI-powered experiences, from intelligent automation to smart recommendations, ensuring they feel intuitive, trustworthy, and genuinely useful to the Pros who depend on them. You are expected to be a force multiplier, mentor to the design team, and a key partner to product and engineering leadership in shaping our long-term roadmap. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

Requirements

Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
Exceptional system-thinking skills and the ability to see how individual features fit into the macro ecosystem
High degree of comfort with ambiguity and the ability to pivot based on new data or technology shifts
Proactive mindset with a preference for actively using emerging AI tools in your daily workflow
Strong communication skills with the ability to tell a compelling story around design decisions
A "builder" mentality that favors functional prototyping over static mocks
Deep empathy for small business owners and the challenges of the trades industry

Nice To Haves

10+ years of experience in product design or a related field or equivalent work experience
Proven track record of leading design for complex SaaS products at scale
Strong prototyping and product development capabilities with a focus on functional output
Advanced proficiency in design and prototyping tools (i.e. Figma, Framer, Principle)
Comfort working in tools like Figma, though it is not your primary focus for execution
Familiarity with AI/code-assisted platforms (i.e. Claude, Cursor, Codex)
Deep understanding of modern front-end technologies and how they influence design feasibility
Bachelor’s degree in Design, HCI, or equivalent work experience

Responsibilities

Lead the design strategy for complex, high-impact product areas that align with HCP's long-term goals, with an emphasis on AI-driven product experiences
Define and drive the design vision for HCP's AI features, translating complex AI capabilities into clear, intuitive workflows for Pros
Build and maintain sophisticated prototypes that push the boundaries of current product capabilities
Architect scalable design systems that ensure consistency across all platforms and touchpoints
Drive cross-functional alignment by communicating design vision to executive leadership and stakeholders
Mentor and elevate the craft of the broader design team through critiques and best-practice sharing
Integrate AI-driven workflows into the product experience to automate manual tasks for our Pros
Collaborate with engineering to ensure high-fidelity implementation of complex interactions
Analyze user data and feedback to iterate on product features and improve overall usability
Identify and mitigate design risks before they impact the development cycle
Advocate for the user at every stage of the product development lifecycle