Principal Operations Improvement Analyst, Service & Repair – Minneapolis, MN
About The Position
The Principal Operations Process Improvement Analyst improves operational processes that support Medtronic’s global Service & Repair network, which diagnoses, repairs, and returns medical devices used in hospitals and healthcare systems. The role focuses on ensuring service parts, product materials, and operational data are structured correctly so service depots can operate efficiently and consistently. This position works directly with service depot operations, supply chain partners, and engineering teams to improve the processes that support repair workflows. Accurate material and service parts data ensure technicians have the correct components available, repairs are completed efficiently, and service activity can be reported reliably across the organization. During the first year, the primary focus will be correcting and standardizing service parts and material master data that supports repair operations. This work addresses historical inconsistencies that limit reporting accuracy and operational visibility. Once this foundation is established, the role transitions to ongoing process improvement across the Service & Repair network. The role partners with Operating Unit R&D teams, Finance, Service PMO, and enterprise systems teams to identify operational gaps and implement scalable solutions that support consistent material setup, reliable reporting, and standardized service parts processes across multiple operating units. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
Requirements
- Bachelor’s degree required
- Minimum 7 years of relevant experience or Advanced degree with a minimum of 5 years of relevant experience
Nice To Haves
- Background in Industrial Engineering, Process Engineering, Manufacturing Engineering, Service Operations or Depot Operations, or Supply Chain Operations
- Experience leading cross-functional process improvement initiatives within manufacturing, service depot, or supply chain environments.
- Experience improving operational workflows such as repair processes, parts flow, inventory processes, or manufacturing or service execution.
- Knowledge of service parts management, material setup, or product configuration processes supporting repair or production environments.
- Familiarity with SAP or similar ERP platforms used to manage materials, service parts, and operational workflows.
- Experience applying Lean, Six Sigma, or similar methodologies to improve operational efficiency.
- Experience working with R&D, operations, supply chain, and finance teams to implement process improvements.
- Ability to analyze operational workflows, map processes, and implement scalable improvements.
- Experience supporting master data governance or data quality improvements that directly impact operational execution.
Responsibilities
- Lead operational process improvement initiatives that support Medtronic’s global Service & Repair network.
- Analyze service and repair workflows to identify issues affecting parts availability, repair turnaround time, or operational efficiency.
- Partner with Operating Unit R&D teams to coordinate improvements to upstream material creation across 14 Operating Units and multiple PLM systems to enable accurate, first-time-right material creation.
- Work directly with service leaders and operations teams to understand repair processes and translate operational challenges into scalable process improvements.
- Partner with enterprise systems teams to ensure Service & Repair operational requirements are incorporated into system enhancements and reporting capabilities.
- Lead initiatives to clean up and standardize service-related operational and financial master data including establishing global processes for extending materials, align with Finance teams to improve financial master data structures that support accurate service revenue reporting, and monitoring processes that maintain long-term data quality.
- Develop analysis that translates data into operational insights for leadership.
- Support additional Service & Repair process improvement initiatives that increase operational efficiency and consistency across the network.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
