Service Manager - Minneapolis, MN

Compass Group•Minneapolis, MN

1d•$60,000 - $65,000•Onsite

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen.

Requirements

Oversees all aspects of equipment readiness, asset management, and field execution to ensure consistent, high-performing vending, micro market, and office coffee service operation.

Responsibilities

Oversees equipment staging, preparation, refurbishment, and testing to ensure all machines meet operational and quality standards prior to deployment
Maintains and continuously improves standardized machine setup checklists, installation checklists, and manager audit forms
Ensures all equipment is properly configured, tested, labeled, and aligned with asset tracking protocols and system requirements
Manages parts inventory and equipment levels to support maintenance, service calls, and installations
Oversees ordering, replenishment, and tracking of parts and components to ensure availability and minimize downtime
Maintains accurate inventory records across systems (e.g., asset management platforms) and ensures alignment between physical inventory and system data
Supports equipment lifecycle management including refurbishment, redeployment, and disposal processes in accordance with company standards
Coordinates and schedules all equipment installed, upgrades, removals, and relocations
Works closely with office and operations teams to ensure proper account setup, system inputs, and equipment selection for each location
Oversees execution of equipment moves and participates in installations as needed to ensure quality and efficiency
Partners with leadership, office personnel, and technical teams to maintain system accuracy (machine data, asset tracking, account setup)
Ensures effective integration between field operations and internal systems, supporting visibility, reporting, and operational performance
Supports new account onboarding, program transitions, and refresh initiatives
Conducts post-installation inspections and ongoing field audits to verify proper setup, functionality, cleanliness, and compliance
Utilizes audit tools and standardized forms to identify gaps and drive corrective actions
Reinforces uptime, quality, and service execution standards through regular field presence
Supervises and develops a team of approximately 7 service team members
Sets clear expectations for productivity, quality, and execution
Provides coaching, counseling, and performance management to drive accountability and continuous improvement
Ensures adherence to all company policies, safety standards, and operational procedures
Maintains compliance with food safety, equipment, and audit requirements
Adapt processes and execution based on evolving business needs and client expectations