Principal Business Process Improvement Analyst, Service & Repair - Minneapolis, MN
About The Position
The Principal Business Process Improvement Analyst leads complex, cross-functional initiatives to improve business processes, strengthen master data integrity, and enable scalable operational execution across the enterprise. This role partners closely with Operating Unit R&D, Finance, Service PMO, IT, and Corporate Master Data teams to identify business pain points, translate them into actionable process and data requirements, and implement sustainable solutions. The position plays a critical role in driving first-time-right material creation, financial master data alignment, service revenue reporting, and global service parts process standardization. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
Requirements
- Requires a Bachelor's degree
- Minimum 7 years of relevant experience, Or, an advanced degree with a minimum of 5 years of relevant experience.
Nice To Haves
- Experience leading cross‑functional business process improvement initiatives within service, operations, or supply chain environments
- Knowledge of enterprise master data domains such as material master, product master, or financial master data
- Familiarity with material creation and material extension processes within enterprise systems
- Previous experience collaborating with R&D, Finance, IT, and operations teams to translate business needs into process or system improvements
- Skills in applying Lean, Six Sigma, or similar methodologies to identify bottlenecks and improve operational efficiency
- Ability to influence stakeholders across operating units and functions without direct authority in a matrixed environment
- Experience supporting master data governance, data quality improvement, or enterprise data standardization initiatives
- Knowledge of SAP or similar ERP platforms supporting product, service, or financial master data processes
- Exposure to service and repair, post‑market service, or operational support environments
- Ability to analyze workflows, map processes, and implement scalable improvements that increase throughput or productivity
- Experience managing projects involving both business process changes and supporting IT enhancements
- Demonstrated ability to operate independently, manage multiple priorities, and drive initiatives to completion
Responsibilities
- Lead cross-functional business process improvement initiatives focused on service & repair and master data management.
- Coordinate master data improvement efforts by analyzing and developing upstream material creation processes across 14 Operating Units and 3 or more PLM systems to enable first-time-right setup.
- Translate business pain points into clear process, data, and system requirements; partner with OU R&D, Service PMO, Finance, and IT teams to implement solutions.
- Partner with Finance across 14 Operating Units to align financial master data ahead of FY28 deadlines and ensure accurate service revenue capture.
- Collaborate with IT to enhance financial reporting and enable service revenue carve-out reporting.
- Support the rollout of enterprise master data governance capabilities and ensure Service requirements are represented and delivered.
- Develop and implement a scalable global material extension process for service parts.
- Drive master data cleanup and implement ongoing monitoring processes to sustain data quality.
- Deliver executive-level reporting that simplifies complex master data topics into actionable business insights.
- Lead additional service and repair process improvement projects as assigned.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
