Principal, ITSM & End-User Computing
About The Position
Accuris is seeking a Principal, IT Service Management & End-User Computing to lead our IT Service Management function and end-user computing environment. This role is responsible for service delivery, managed services partner oversight, and administration of our Microsoft 365, Entra ID, Intune, and Jamf platforms. The ideal candidate is a hands-on technology leader who can drive operational excellence, improve user experience, and scale IT services across a global organization. This individual will serve as a trusted partner to IT leadership, own critical operational processes, and help shape the future of our end-user technology strategy.
Requirements
- 5+ years of progressive IT operations experience, including leadership responsibilities.
- Experience leading IT Service Management and End-User Computing functions.
- Experience managing enterprise managed services providers and vendor relationships.
- Strong hands-on expertise with: Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune, Jamf Pro, ServiceNow, Atlassian Jira, Amazon Connect.
- Experience with automation technologies such as PowerShell, Power Automate, ServiceNow Flow Designer, or similar tools.
- Understanding of networking fundamentals including DNS, DHCP, VPN, wireless networking, and endpoint management.
- Strong communication, stakeholder management, vendor management, and problem-solving skills.
Nice To Haves
- Experience with Identity Governance, endpoint security, and AI-enabled IT operations.
- Experience supporting global and hybrid work environments.
- ITIL, Microsoft, Jamf, CompTIA, or related industry certifications.
Responsibilities
- Lead IT Service Management operations, including incident, request, change, problem, asset, and service delivery management.
- Manage and develop the ITSM and Service Desk team.
- Own and optimize ServiceNow, Jira, and Amazon Connect platforms.
- Serve as the primary operational owner of our managed services partner relationship, driving accountability, service quality, and performance against SLAs.
- Own the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, Purview, and Copilot.
- Lead identity and endpoint management through Microsoft Entra ID, Intune, and Jamf.
- Drive automation, self-service capabilities, and AI-assisted service delivery initiatives.
- Partner with Security, Enterprise Applications, Data & Analytics, and business stakeholders to deliver reliable, scalable technology services.
- Oversee software licensing, vendor management, telephony operations, and end-user computing support across global locations.
- Identify opportunities to improve operational efficiency, reduce costs, and enhance the employee technology experience.
Benefits
- Annual incentive plan
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
