End User Computing (EUC) Manager

The Ohio State University • Rincon, GA

2d • Onsite

About The Position

The End User Computing (EUC) Manager is responsible for the strategy, delivery, and operational excellence of all end-user devices and services, including desktops, laptops, mobile devices, peripherals, and virtual endpoint technologies. This role leads the teams and platforms that enable a secure, reliable, and high-quality computing experience for employees across the organization. Manages teams responsible for cloud computing, automation, operations, maintenance, and support of OSUWMC end-user computing environment. Provides supportive leadership for product release planning, design, development, operational readiness, and support led by the digital experience product team. Serves as a technical leader overseeing all Windows, MAC, iOS operating systems support, maintenance and upgrades across all managed devices. Coordinates initiatives across multiple departments, service lines, platforms, and administrative interfaces related to endpoint device management including desktops, laptops, WOWs, iPhones, iPads. Support and development of existing and new delivery tools in Altiris, WorkSpace One, SCCM with a migration strategy to Microsoft InTune. Leads high-risk, high-impact projects, evaluates new and existing technologies, and aligns IT strategy with evolving business needs. Recognized organization-wide as a subject matter expert and a key resource for resolving the most complex initiatives.

Requirements

• Bachelor’s degree
• 5 years of relevant experience

Nice To Haves

• Support and development of existing and new delivery tools in Altiris, WorkSpace One, SCCM with a migration strategy to Microsoft InTune

Responsibilities

• Strategy, delivery, and operational excellence of all end-user devices and services
• Leading teams and platforms for a secure, reliable, and high-quality computing experience
• Managing teams for cloud computing, automation, operations, maintenance, and support of end-user computing environment
• Providing supportive leadership for product release planning, design, development, operational readiness, and support
• Serving as a technical leader overseeing Windows, MAC, iOS operating systems support, maintenance and upgrades
• Coordinating initiatives across multiple departments, service lines, platforms, and administrative interfaces related to endpoint device management
• Support and development of existing and new delivery tools in Altiris, WorkSpace One, SCCM with a migration strategy to Microsoft InTune
• Leading high-risk, high-impact projects
• Evaluating new and existing technologies
• Aligning IT strategy with evolving business needs

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager