End User Computing (EUC) Engineer

EKC Advanced Electronics USA•Wimington, DE

2d•Hybrid

About The Position

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity , we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us. We are seeking a highly skilled and motivated End User Computing (EUC) Engineer to support and enhance our enterprise end-user environment. This role is responsible for the design, deployment, maintenance, and support of end-user devices, operating systems, and productivity tools, ensuring a seamless and secure user experience across the organization. The ideal candidate has strong expertise in both hardware lifecycle management (laptops, desktops, peripherals) and software deployment and support (OS, applications, endpoint management platforms).

Requirements

Bachelor’s degree in IT, Computer Science, Computer Engineering, or equivalent experience
3+ years of experience in End User Computing or Desktop Engineering
Strong experience with: Windows 10/11 administration and troubleshooting
Strong experience with: Endpoint management tools
Strong experience with: Microsoft 365 ecosystem
Hands-on hardware troubleshooting and deployment experience
Experience with PowerShell scripting for automation
Solid understanding of: Active Directory / Azure AD (Entra ID)
Solid understanding of: Group Policy
Solid understanding of: Endpoint security best practices

Nice To Haves

Experience with Autopilot and modern device management
Familiarity with Windows, macOS, and mobile device management (iOS/Android)
Knowledge of virtualization or VDI (e.g. Windows365, Citrix)
Experience supporting global environments and remote users
ITIL framework familiarity
Relevant certifications: Microsoft (MD-102, Endpoint Administrator Associate)
Relevant certifications: CompTIA A+/Network+/Security+
Strong troubleshooting and root cause analysis skills
Ability to work across both hardware and software domains
Excellent communication and documentation skills
Customer-focused mindset with attention to detail
Ability to manage multiple priorities in a fast-paced environment

Responsibilities

Design, deploy, and maintain endpoint solutions for Windows, macOS, and mobile devices
Manage device provisioning using tools such as Microsoft Intune, SCCM, or Autopilot
Automate application deployment, patching, and updates
Implement strategies for procurement, configuration, deployment, and decommissioning of end-user devices
Work with vendors for escalated support when required
Maintain asset inventory and lifecycle tracking
Install, configure, and support enterprise applications including Microsoft 365
Troubleshoot OS-level and application issues
Support software packaging and distribution
Ensure compatibility and performance across devices
Enforce endpoint security standards
Support vulnerability remediation efforts (e.g., CVEs, patch validation)
Ensure devices meet corporate security and compliance policies
Provide Tier 2/3 escalation support for complex user issues
Analyze trends and proactively improve user experience
Develop user documentation and support processes
Partner with Service Desk teams to improve resolution efficiency
Develop scripts to automate administrative tasks
Identify and implement process improvements
Support migration initiatives