Principal Imminent Risk (Law Enforcement) Specialist

10a Labs•Washington, DC

13h•$150,000 - $170,000•Remote

About The Position

The Principal Imminent Risk (Law Enforcement) Specialist will lead a 24/7 team of Senior and Junior Specialists while remaining hands-on with the work. As the first hire, this person will help build the team from the ground up, including hiring, onboarding, training, and establishing the processes needed to operate smoothly. The role owns day-to-day operations across the day, evening, and overnight shifts and serves as 10a Labs' and the client's main point of contact. This is a weekday daytime role with no overnight or weekend shifts. Some flexibility outside regular work hours is expected, particularly while the evening and overnight teams are being built. The role is fully remote and U.S.-based, and involves regular exposure to graphic and distressing content, including threats of violence and violent extremism. Dedicated mental health support and wellness resources are provided. This is a full-time, 12-month role supporting a client engagement, with the possibility of extension. The salary is $150,000–$170,000, depending on experience and location. The position includes generous PTO and a 401(k) plan.

Requirements

At least 4 years of experience in law enforcement or related work.
Training in at least one relevant area: crisis intervention, threat assessment, or violent crime.
Investigative experience with violent content, credible threats, or violent extremist material.
Experience supervising shifts or teams.
Experience building and managing schedules for shift work in multi-shift or 24/7 operations.
Comfort reviewing distressing material on a regular basis.
Strong judgment in ambiguous, high-stakes cases.
Clear, confident communication with the Program Manager, team members, and client stakeholders.
Flexibility and comfort with ambiguity while building a new team, including working outside normal hours when needed.
Must be a U.S. person (U.S. citizen, lawful permanent resident, or other protected individual) based in the United States.
Must be able to pass a background check.
Must have reliable internet and a quiet, private workspace suitable for reviewing sensitive content.

Nice To Haves

Experience launching a new team or operation.
Trust & Safety familiarity.

Responsibilities

Own the team's success and manage day-to-day operations across day, evening, and overnight shifts, ensuring teams have what they need.
Perform Senior Specialist duties on the day shift, including reviewing and labeling content, handling edge cases and Junior Specialist escalations, and flagging imminent-risk cases in line with client guidance.
Build and maintain the team's shift schedule, including PTO, sick coverage, and weekend on-call rotations, ensuring minimum coverage is met.
Build the team by conducting final interviews for Junior Specialists, onboarding and training new hires, and establishing team processes.
Own quality assurance by running calibration sessions, reviewing QA results with Senior Specialists, and addressing performance issues.
Set up and maintain touchpoints with evening and overnight teams, including outside normal work hours when needed.
Serve as the main point of contact for 10a Labs and the client.
Support team wellbeing and assist the Program Manager in building a healthy, sustainable work environment.