Principal Field Service Engineer
About The Position
The Principal Field Service Engineer leads Field Service activities in operating environments, including depots, training sites, and customer field operations involving training, operation, or repair. The role applies expert-level knowledge across military and commercial field assignments and serves as a company spokesperson on field service technical, contractual, and business matters. It also advises upper management and customers on sensitive or highly technical issues. The engineer resolves highly complex technical problems, evaluates solutions to prevent recurrence, and works with Engineering on paths forward. The role contributes technical expertise to reviews, new designs, and procedures; leads technical groups and less experienced engineers; and provides guidance to engineering and support personnel. The position may require work at remote locations without direct supervision and includes responsibility for budget, cost, and schedule input for design assignments.
Requirements
- Bachelor’s degree in engineering or a related technical field.
- At least 8 years of experience.
- Mastery in technologies and application domain.
- U.S. citizenship required.
- Active Department of Defense security clearance, or ability to obtain one within a reasonable time after employment begins.
Responsibilities
- Lead Field Service activities at depots, training sites, and customer field operations involving training, operation, or repair.
- Apply expert-level skills and expertise to military and commercial field assignments.
- Represent the company on field service technical, contractual, and business issues, and advise upper management and customers on sensitive or highly technical matters.
- Determine solutions to highly complex technical problems and advise others in resolving them.
- Serve as a mentor to the Field Service community.
- Solve difficult technical problems, evaluate solutions to prevent recurrence, and interface with Engineering on a path forward.
- Participate in technical reviews and contribute expertise to defining new designs and procedures.
- Work at remote locations without direct supervision.
- Lead a technical group independently.
- Keep within budget and provide cost and schedule input for design assignments.
- Communicate clearly in writing and orally with company personnel and customers.
- Participate in proposal preparation.
- Provide higher-level technical knowledge and assistance to engineers and support personnel.
- Lead and direct the work of others as assigned.
- Support, communicate, reinforce, and defend the organization's mission, values, and culture.
- Attend appropriate customer or business meetings.
- Lead less experienced engineers.
Benefits
- Medical, dental, and vision coverage
- Company contribution to a health savings account
- Telemedicine
- Life and disability insurance
- Legal insurance
- 401(k) savings plan
- Wellness programs focused on physical, emotional, and financial well-being
- Career-growth, professional development, and skill-enhancement programs and activities
- Flexible work schedules through a 9/80 program
- Competitive vacation
- Health and emergency leave
- Paid parental leave
- Community service hours
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What This Job Offers
Job Type
Full-time
Career Level
Senior
