Principal Field Service Engineer
About The Position
The Principal Field Service Engineer leads field service activities in operating environments, including depots, training sites, and customer field operations involving training, operation, or repair. The role applies expert-level technical skills across military and commercial field assignments, serves as a company spokesperson and advisor on technical, contractual, or business issues, and resolves highly complex technical problems. The engineer works independently at remote locations, leads technical groups and less experienced engineers, and mentors the Field Service community. The position works with Engineering on difficult technical issues and solutions to prevent recurrence, contributes expertise to technical reviews and new designs and procedures, and provides technical assistance to engineers and support personnel. Responsibilities also include managing budget, cost, and schedule inputs for design assignments; participating in proposals and customer or business meetings; and communicating with company personnel and customers. The role requires direct knowledge of RF fundamentals, theory, and equipment; hands-on experience installing, troubleshooting, repairing, maintaining, and operating RF hardware in field environments; subject matter expertise in satellite communications systems; and experience taking quantitative RF measurements in the field using spectrum analyzers and RF survey equipment. U.S. citizenship is required. An active DOD security clearance or the ability to obtain one within a reasonable time after employment begins is required.
Requirements
- Bachelor’s degree in engineering or a related technical field.
- Minimum of 8 years of experience.
- Mastery in technologies and application domain.
- Direct knowledge of RF fundamentals, theory, and equipment, including RF connectors, cables, and test equipment.
- Hands-on experience installing, troubleshooting, repairing, maintaining, and operating RF hardware in field environments.
- Subject matter expertise in satellite communications systems.
- Experience making quantitative RF measurements in the field using spectrum analyzers and RF survey equipment.
- U.S. citizenship.
- Active DOD security clearance or ability to obtain such clearance within a reasonable time after commencement of employment.
Responsibilities
- Lead field service activities at depots, training sites, and customer field operations involving training, operation, or repair.
- Apply expert-level skills across military and commercial field assignments.
- Represent the company on field service technical, contractual, or business issues and advise upper management and customers on sensitive or highly technical matters.
- Determine solutions and advise others in resolving complex technical problems.
- Mentor the Field Service community and lead less experienced engineers.
- Resolve difficult technical problems, evaluate solutions to prevent recurrence, and work with Engineering on a path forward.
- Participate in technical reviews and contribute technical expertise to the definition of new designs and procedures.
- Work at remote locations without direct supervision and lead technical groups independently.
- Keep within budget and provide cost and schedule input for design assignments.
- Communicate clearly with company personnel and customers, in writing and orally.
- Participate in proposal preparation and attend appropriate customer or business meetings.
- Provide higher-level technical knowledge and assistance to engineers and support personnel.
- Support, communicate, reinforce, and defend the organization’s mission, values, and culture.
- Install, troubleshoot, repair, maintain, and operate RF hardware in field environments.
- Make quantitative RF measurements in the field using spectrum analyzers and RF survey equipment.
Benefits
- Medical, dental, and vision coverage
- Company contribution to a health savings account
- Telemedicine
- Life and disability insurance
- Legal insurance
- 401(k) savings plan
- Wellness programs focused on physical, emotional, and financial well-being
- Career-growth, professional development, and skill-enhancement programs and activities
- Flexible work schedules through a 9/80 program
- Competitive vacation
- Health and emergency leave
- Paid parental leave
- Community service hours
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What This Job Offers
Job Type
Full-time
Career Level
Principal
