Principal Field Service Engineer/Technician – Advanced Technical Systems

ROLINC Staffing•Boulder, CO

16d•Hybrid

About The Position

We are seeking a Principal Field Service Engineer to serve as a senior technical expert for advanced equipment installation, maintenance, troubleshooting, and customer support. This role is ideal for an experienced field service professional who enjoys solving complex technical problems, working directly with customers, mentoring other engineers, and partnering with Engineering and Manufacturing teams to improve equipment reliability and service processes. The Principal Field Service Engineer acts as a key technical escalation point and supports advanced systems in customer, laboratory, manufacturing, and technical environments.

Requirements

Minimum of 5 years of related experience with a Bachelor’s degree; 3 years with a Master’s degree; a PhD; or equivalent relevant experience.
Experience servicing, maintaining, installing, or troubleshooting complex technical equipment.
Strong mechanical, electrical, and electromechanical troubleshooting skills.
Ability to read and interpret technical documentation, schematics, procedures, and equipment specifications.
Experience managing technical issues from initial diagnosis through resolution.
Strong customer communication and technical support skills.
Ability to work independently at customer locations and manage complex field service situations.

Nice To Haves

Experience serving as a technical resource, mentor, or escalation point is strongly preferred.
Field Service Engineering
Semiconductor Equipment
Scientific or Laboratory Instrumentation
Precision Electromechanical Systems
Vacuum Systems and Vacuum Pumps
Advanced Electronics
Industrial Automation
Industrial Maintenance
Equipment Installation and Commissioning
Preventative and Corrective Maintenance
Root Cause Analysis
Technical Customer Support
Technical Training
Spare Parts Management
Cleanroom or Controlled-Environment Equipment
Lean, Six Sigma, or other continuous improvement methodologies
International field service
Service documentation or technical training development
Technical Troubleshooting
Equipment Installation
Equipment Commissioning
Preventative Maintenance
Corrective Maintenance
Electromechanical Systems
Vacuum Systems
Scientific Instrumentation
Industrial Maintenance
Customer Technical Support
Root Cause Analysis
Technical Training
Technical Documentation
Technical Mentoring
Service Process Improvement
Cross-Functional Collaboration
Spare Parts Management
Customer Communication

Responsibilities

Perform preventative and corrective maintenance at customer sites.
Lead equipment installation, commissioning, and final system acceptance.
Troubleshoot and repair complex mechanical, electrical, electromechanical, and system-level issues.
Provide technical support through on-site visits, phone, and email.
Serve as a senior technical escalation point for advanced or recurring equipment issues.
Lead root cause analysis and help drive corrective actions.
Communicate clearly and professionally with customers throughout service activities.
Complete service reports, work orders, and technical documentation accurately and on time.
Develop and improve service procedures, troubleshooting guides, protocols, and technical documentation.
Partner with Engineering, Manufacturing, Quality, Operations, and Supply Chain to improve product performance and reliability.
Provide technical training and guidance to customers, field engineers, and internal teams.
Mentor less experienced field service engineers and support technical skill development.
Provide input on service strategy, tools, spare parts, and process improvements.
Support continuous improvement efforts that increase service efficiency and customer satisfaction.