Advanced Field Service Engineer

Honeywell•Johns Creek, GA

4h•Onsite

About The Position

The Advanced Field Service Engineer performs maintenance, audits, configuration, programming, installation and commissioning, upgrades, and migration for complex Honeywell Distributed Control Systems, including Experion PKS and TPS/TDC300. The position is based in the Macon, Georgia area and follows an on-site work schedule. It reports to the Field Service Manager. The engineer provides technical and customer support for Honeywell control systems, maintains and troubleshoots hardware, networks, and software, and upgrades or migrates control systems while protecting customers’ industrial processes. The role also develops other engineers, supports sales pursuits, identifies customer business opportunities, and represents Honeywell to end users and competitors. It includes occasional vacation coverage and 24/7 emergency support for customers and other Field Service Engineers.

Requirements

Bachelor’s degree in a technical or engineering discipline.
At least 5 years of related Field Service Engineering work experience.
Valid driver’s license.

Nice To Haves

Knowledge and skills in Honeywell DCS and networks, including Experion PKS hardware and software, TDC2/3000, FTE, TPS, LCN, UCN, Hiway, system architecture, operations, and process controls.
Strong commitment to safety and maintaining a safe working environment.
Self-motivation and ability to meet deadlines, work under pressure, and work independently or as part of a team.
Effective verbal and written communication and interpersonal skills, including the ability to interact professionally with peers and customers.
Positive attitude focused on meeting and exceeding Honeywell and customer expectations.
Knowledge and skills with servers, PCs, and IP networking technologies such as switches, routers, and firewalls.
Fundamental knowledge of third-party technologies and software.
Project management experience, including budget control, schedules, resource allocation, and reporting.
Previous technical Field Service and customer service experience.
Good written, oral, and presentation skills.
Advanced degree.
Ability to travel more than 50%.
Ability to work effectively individually and with a group without direct supervision.
Critical thinking and troubleshooting skills, including ability to learn available analysis tools to solve complex system or process problems.
Ability to write, review, and/or edit technical reports.
Ability to conduct formal meetings with customer management personnel.
Willingness to develop extensive product knowledge through formal and on-the-job training with the latest Honeywell technology.
Proficiency with Microsoft Office applications, databases, SQL, and scripting.

Responsibilities

Communicate periodically with customers about technical and administrative DCS issues.
Provide customer support on Honeywell Control Systems and serve as the customer contact for service-related issues and inquiries.
Configure, maintain, and troubleshoot Honeywell hardware, networks, and software, including Experion PKS, LCN, and TPS.
Upgrade TPN and Experion software between releases on live control systems without interrupting customers’ industrial processes.
Migrate legacy Honeywell control systems to newer Honeywell technology.
Guide and supervise other engineers on the job, developing their skills and capabilities.
Understand customers’ key processes and economic drivers and translate them into business opportunities through timely research and recommendations.
Assist Sales during sales pursuits.
Represent Honeywell to end users and competitors.
Learn end-to-end product and solution development, delivery, and execution.
Apply technical expertise in complex Honeywell solutions and product offerings to enhance customer experience.
Interface actively with customers at all levels and ensure satisfaction through oral and written communication.
Publish customer reports, including service reports and monthly performance reports.
Provide occasional vacation coverage and 24/7 emergency support to customers and other Field Service Engineers.