Advanced Lead Engineer - Commercial Field Service

GE Aerospace • Fort Worth, TX

7d • Onsite

About The Position

As an Advanced Lead Engineer – Commercial Field Service, you will get the unique opportunity to serve as the primary on-site representative for our customer and a single point of contact for key internal stakeholders before, during, and after aircraft entry into service. Our FSEs embody our mission, embedded within the customers site, delivering exceptional service and support. Operating autonomously and remotely from GE Aerospace hubs to resolve technical challenges and drive success, directly in support of our customers’ fleets.

Requirements

• A Bachelor of Engineering or technical degree from an accredited university or college (or a high school diploma / GED / technical certificate with at least 6 years of full-time work experience in airline operations or maintenance planning, engineering, aviation propulsion, or other related field
• A minimum of 4 years of full-time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or other related field

Nice To Haves

• Technical expertise in aircraft engine or turbomachinery equipment
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders
• Self-directed with the ability to problem solve using sound judgement and critical thinking
• Ability to lead and deliver on result orientated priorities using strong project management, analytical, time management and prioritization skills
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer
• Passion to gain a deeper understanding of the commercial function and driving success for Aerospace with internal/external stakeholders, our customers, partners and colleagues
• Embody the GE Leadership Behaviors: Respect for People: As an FSE, you’ll foster a collaborative environment with our customers, building strong relationships and trust. You’ll be the technical on-site representative for GE Aerospace. Continuous Improvement: We’re committed to excellence and constantly seek ways to enhance and improve technical performance. Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team. Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships.

Responsibilities

• Provide technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.
• Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Influence maintenance planning to ensure the stability of the aircraft engine fleet.
• Review the effectiveness of maintenance actions to identify opportunities for improvement.
• Utilize our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
• Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Provide recommendations for proactive maintenance based on engine performance analytics.

Benefits

• medical, dental, vision, and prescription drug coverage
• access to a Health Coach from GE Aerospace
• the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services
• the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability insurance
• life insurance
• paid time-off for vacation or illness

What This Job Offers

• Job Type: Full-time
• Career Level: Senior