Lead Advanced Field Service Technician- BAS

Honeywell•Duluth, GA

7h•Onsite

About The Position

As a Lead Advanced Field Service Technician, BAS here at Honeywell, you will lead and execute advanced field service activities involving Building Automation Systems (BAS), including complex installation, commissioning, maintenance, troubleshooting, and system optimization. You will serve as a technical resource for field service teams and customers, providing expertise to resolve complex system issues, improve system performance, and ensure reliable operation of building automation and integrated fire and life safety systems. You will report directly to our Field Service Manager and you’ll work out of our Duluth, GA location on an On-site work schedule. In this role, you will impact customer satisfaction, system reliability, and operational excellence by providing advanced technical leadership, resolving challenging field issues, supporting system integration, and ensuring the delivery of high-quality service solutions.

Requirements

5 or more years of experience in field service, installation, commissioning, maintenance, or troubleshooting of Building Automation Systems, HVAC controls, or related building technologies.
Strong technical expertise in BAS installation, programming, configuration, commissioning, and troubleshooting, including integrated building systems.
Experience troubleshooting complex control systems, network communications, controllers, sensors, actuators, and building system interfaces.
Ability to interpret technical drawings, wiring diagrams, schematics, system architectures, and sequences of operation.
Demonstrated ability to independently diagnose complex technical problems, implement corrective actions, and support escalated service issues.
Strong communication and customer service skills, with the ability to explain technical issues and solutions to customers and internal stakeholders.
Ability to work on-site in the field, manage competing priorities, and perform work in accordance with applicable safety procedures and customer requirements.

Nice To Haves

Associate degree or technical certification in Building Automation, HVAC, Electrical Engineering Technology, Electronics, Fire Protection, or a related field.
Experience providing technical leadership, mentoring technicians, and supporting complex field service projects.
Experience with Tridium Niagara Framework, including system integration, programming, configuration, and troubleshooting.
Experience with Honeywell building automation platforms and related technologies, including Enterprise Buildings Integrator (EBI), or comparable BAS platforms.
Experience with fire alarm and life safety systems, including installation, testing, commissioning, troubleshooting, and system integration.
Familiarity with Honeywell XLS4000, Honeywell Self-Test, and Connected Life Safety Services (CLSS).
NICET certification in Fire Alarm Systems or the ability to obtain applicable certification within an agreed timeframe.
Knowledge of applicable NFPA codes and standards, fire and life safety requirements, and local Authority Having Jurisdiction (AHJ) requirements.
Experience with BACnet, Modbus, LonWorks, IP networking, and other building automation communication protocols.
Strong analytical and problem-solving skills, with the ability to independently resolve advanced technical issues and recommend effective solutions.
Ability to mentor technicians, collaborate across cross-functional teams, and maintain productive customer relationships.
A continuous improvement mindset and commitment to safety, quality, technical excellence, and customer satisfaction.

Responsibilities

Lead and execute advanced installation, commissioning, maintenance, repair, and optimization activities for Building Automation Systems and associated building technologies.
Diagnose and resolve complex technical issues involving BAS controllers, networks, software, field devices, HVAC equipment interfaces, and integrated fire and life safety systems.
Provide advanced technical guidance and on-the-job support to field service technicians, helping improve troubleshooting capabilities, service quality, and team performance.
Configure, test, and commission building automation systems to ensure proper operation, system integration, and compliance with customer requirements and applicable standards.
Support the integration and troubleshooting of BAS with fire alarm, life safety, security, and other building systems as required.
Interpret and work from technical drawings, wiring diagrams, system architectures, sequences of operation, and engineering documentation to resolve complex field challenges.
Conduct advanced system testing, inspections, preventive maintenance, and performance evaluations to verify reliability and identify opportunities for improvement.
Collaborate with field service management, engineering, project management, subcontractors, and customers to coordinate service activities and resolve escalated technical issues.
Maintain accurate service documentation, commissioning records, system configurations, and reports in accordance with Honeywell procedures and customer requirements.
Promote a strong safety culture by following established work practices, site requirements, and applicable regulatory standards.
Identify opportunities to improve system performance, service delivery, customer satisfaction, and operational efficiency.
Support customer training and provide technical recommendations to help customers maximize system reliability and effectiveness.