Principal ERP Program Manager

Brooks Running • Seattle, WA

4d • Hybrid

About The Position

Brooks is replacing its on-premises Infor M3 13.4 with Infor CloudSuite for Fashion, a critical program for the company's roadmap. This multi-year implementation, with Infor as the systems integrator, is set to kick off in late 2026. The Principal ERP Program Manager will lead this initiative, building on existing structures and proactively developing an integrated plan, detailed budget, resourcing model, and operating practices. This high-visibility role requires hands-on leadership and principal-level judgment, involving representation at steering committee and executive levels, leading Senior Project Managers, and partnering with Infor's delivery team. The role demands evidence-based recommendations, anticipation of cross-workstream impacts, and clear decision ownership. The Principal ERP Program Manager is responsible for credible budget, resource, and timeline estimates, supported by detailed analysis and validated against ERP delivery experience and current risks. Post go-live and hypercare, the role includes ownership of release governance, the enhancement roadmap, new-region expansion, new enterprise capabilities, and AI-powered productivity through Brooks’ Infor Velocity Suite investment.

Requirements

• Bachelor’s degree in information systems, Computer Science, Business, Engineering, or related field; or equivalent experience.
• Consulting experience leading Cloud ERP implementation for clients, with end-to-end accountability from program inception through cutover and sustained adoption, as a program manager, principal or director at a systems integrator or consulting firm; or equivalent accountability as a Senior Manager or Director of Enterprise Solutions, ERP or comparable IT leader who established and delivered a Cloud ERP program.
• 10+ years leading large-scale multi-region enterprise technology programs/projects with increasing responsibility, ideally in CPG or Sporting Goods/Fashion Retail.
• At least three full lifecycle Cloud ERP implementations (e.g., Infor CloudSuite, SAP S/4HANA Cloud, Oracle Cloud ERP, Microsoft Dynamics 365) carried from mobilization through go-live and hypercare, with at least one led from the accountable seat.
• Experience both establishing and delivering a program: personally authoring the charter, governance model, integrated plan, baseline budget and resourcing model, then carrying that same program through build, test and go-live, with the judgment to complete a framing someone else started.
• Hands-on command of bottoms-up financial modeling and resource planning, owning and defending the assumptions.
• Excellent communication skills and executive presence at steering committee and executive level, with a track record of recommendations that senior leaders acted on, and outcomes to show for it.
• Proven track record owning cross-functional outcomes across IT and business teams.
• Experience managing multi-million-dollar budgets and large blended teams (internal, contractor, vendor), including exposure to commercial negotiation of scope and change.
• Strong understanding of end-to-end business processes (O2C, P2P, R2R, Inventory & Supply Planning, Distribution & Logistics), deep enough to challenge a design decision.

Nice To Haves

• Infor CloudSuite or M3 implementation experience.
• Experience in apparel/footwear, consumer products, or retail.
• Experience carrying an ERP platform into steady state: release governance, enhancement roadmap, and post-go-live continuous improvement.
• Change management certification (e.g., Prosci) or substantial large-scale change experience.
• Professional certifications: PMP, PgMP, or equivalent.

Responsibilities

• Serve as the senior program voice to Finance, Supply Chain, and Sales/Customer Service leadership, providing options, recommendations, and program status reporting.
• Drive decisions on requirements, protect MVP scope and process standardization versus local variation, and articulate trade-offs for informed leadership choices.
• Refine and operate the established four-tier governance model (Executive Committee, Steering Committee, Solution Governance Group, execution teams), owning program-level decisions and escalation paths.
• Manage expectations on scope, timeline, capacity, and change impact with candor and best judgment.
• Own the bottoms-up program budget, including services, licenses, internal and contractor resourcing, tools, travel, and contingency.
• Connect work to its value and cost, explaining the benefits and consumption of scope, resourcing, or sequencing decisions.
• Forecast program spend, explain variances, and drive corrective actions.
• Own capacity and resourcing for the core and supplemental team, including recruitment and onboarding for contractor roles.
• Lead delivery of Senior Project Managers across workstreams and regions, setting standards for delivery, planning quality, and status integrity.
• Build trust and structures that empower Senior Project Managers to lead their workstreams independently.
• Coach on dependency and risk reasoning, and resolve risks spanning across workstreams.
• Clarify roles, responsibilities, and decision rights across internal teams, partners, and regions.
• Own delivery accountability of Infor as systems integrator and software vendor, holding them to outcomes and deliverable quality.
• Manage statements of work, milestones, and acceptance; define and price change orders, and lead contract review.
• Maintain a view of planned versus earned value against each statement of work.
• Partner with the OCM lead to shape a change and adoption strategy, including stakeholder impact assessment, communications, and training.
• Right-size the OCM effort to effectively land change with the business.
• Measure readiness and adoption, adjusting plans for go-live and hypercare based on data.
• Maintain the program RAID log, ensuring risks are accurately assessed for prioritization.
• Drive a structured cutover strategy that protects order-to-cash, distribution, and financial close, and own the go/no-go recommendation.
• Ensure adherence to IT controls, InfoSec standards, and data privacy and regulatory requirements.
• Own release and change governance for continuous CloudSuite updates.
• Own the enhancement roadmap and demand intake, maintaining a prioritized backlog.
• Identify, prioritize, and deliver AI-enabled productivity use cases leveraging Infor Velocity Suite.
• Lead ERP enablement in new regions and initiatives that enable new enterprise capability for Brooks.
• Guard standardization decisions made during implementation against exceptions and local variation.
• Measure value realization against the approved business case and report results.
• Own vendor assessment and manage the steady-state commercial relationship with Infor ERP.
• Sustain adoption through the super-user network, refresher trainings, and own a continuous improvement agenda.

Benefits

• medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
• generous time off including five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
• annual bonus based on company performance.
• product discounts, employee recognition, fitness discounts, volunteer and donation benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal