Principal ERP Program Manager

Brooks Running • Seattle, WA

6d • $156,749 - $250,798 • Hybrid

About The Position

Brooks is replacing its on-premises Infor M3 13.4 with Infor CloudSuite for Fashion, a critical program for the company's roadmap. The Principal ERP Program Manager will lead this multi-year implementation, reporting to the Director, Enterprise Solutions. The role involves refining existing governance, team, and partner structures, and developing an integrated plan, budget, resourcing model, and operating practices. This highly visible position requires hands-on leadership, principal-level judgment, and representation at steering committee and executive levels. The role involves leading Senior Project Managers, partnering with Infor's delivery team, providing evidence-based recommendations, anticipating impacts, and ensuring clear decision ownership. The Principal ERP Program Manager will build and defend budget, resource, and timeline estimates, own commitments, support assumptions, and flag changes early. Post go-live and hypercare, the role will oversee release governance, the enhancement roadmap, new-region expansion, new enterprise capabilities, and AI-powered productivity through Brooks' Infor Velocity Suite investment.

Requirements

• Bachelor’s degree in information systems, Computer Science, Business, Engineering, or related field; or equivalent experience.
• Consulting experience leading Cloud ERP implementation for clients, with end-to-end accountability from program inception through cutover and sustained adoption, as a program manager, principal or director at a systems integrator or consulting firm; or equivalent accountability as a Senior Manager or Director of Enterprise Solutions, ERP or comparable IT leader who established and delivered a Cloud ERP program.
• 10+ years leading large-scale multi-region enterprise technology programs/projects with increasing responsibility, ideally in CPG or Sporting Goods/Fashion Retail.
• At least three full lifecycle Cloud ERP implementations (e.g., Infor CloudSuite, SAP S/4HANA Cloud, Oracle Cloud ERP, Microsoft Dynamics 365) carried from mobilization through go-live and hypercare, with at least one led from the accountable seat.
• Experience both establishing and delivering a program: personally, authoring the charter, governance model, integrated plan, baseline budget and resourcing model, then carrying that same program through build, test and go-live, with the judgment to complete a framing someone else started.
• Hands-on command of bottoms-up financial modeling and resource planning, owning and defending the assumptions.
• Excellent communication skills and executive presence at steering committee and executive level, with a track record of recommendations that senior leaders acted on, and outcomes to show for it.
• Proven track record owning cross-functional outcomes across IT and business teams.
• Experience managing multi-million-dollar budgets and large blended teams (internal, contractor, vendor), including exposure to commercial negotiation of scope and change.
• Strong understanding of end-to-end business processes (O2C, P2P, R2R, Inventory & Supply Planning, Distribution & Logistics), deep enough to challenge a design decision.

Nice To Haves

• Infor CloudSuite or M3 implementation experience.
• Experience in apparel/footwear, consumer products, or retail.
• Experience carrying an ERP platform into steady state: release governance, enhancement roadmap, and post-go-live continuous improvement.
• Change management certification (e.g., Prosci) or substantial large-scale change experience.
• Professional certifications: PMP, PgMP, or equivalent.

Responsibilities

• Serve as the senior program voice to Finance, Supply Chain, and Sales/Customer Service leadership, providing options, recommendations, and reasoning, in addition to program status reporting.
• Drive decisions on requirements, protect MVP scope and process standardization versus local variation, clearly articulating trade-offs for informed leadership choices.
• Refine and operate the established four-tier governance model (Executive Committee, Steering Committee, Solution Governance Group, execution teams), and own program-level decisions and the escalation path between tiers.
• Manage expectations on scope, timeline, capacity, and change impact using best judgment and candor early.
• Own the bottoms-up program budget, including services, licenses, internal and contractor resourcing, tools, travel, and contingency, along with the underlying assumptions.
• Connect the work to its value and cost, explaining the benefits and consumption of scope, resourcing, or sequencing decisions to the steering committee.
• Forecast program spend, explain variances, and drive corrective action before variances become change requests.
• Own capacity and resourcing across the core and supplemental team, including recruitment and onboarding for open contractor roles.
• Lead delivery of Senior Project Managers across workstreams and regions, setting clear standards for delivery, planning quality, and status integrity.
• Build trust and lightweight structures to empower Senior Project Managers to lead their workstreams independently.
• Coach on dependency and risk reasoning, and resolve risks that span across workstreams.
• Clarify roles, responsibilities, and decision rights across internal teams, partners, and regions to ensure clear accountability.
• Own delivery accountability of Infor as systems integrator and software vendor, holding them to outcomes and deliverable quality.
• Manage statements of work, milestones, and acceptance; define and price change orders and lead contract review.
• Maintain a running view of planned versus earned value against each statement of work.
• Partner with the OCM lead to shape a change and adoption strategy, ensuring the OCM effort is right-sized.
• Measure readiness and adoption and adjust plans for go-live and hypercare based on data findings.
• Maintain the program RAID log, ensuring risks are accurately assessed for prioritization.
• Drive a structured cutover strategy that protects order-to-cash, distribution, and financial close, and own the go/no-go recommendation.
• Ensure adherence to IT controls, InfoSec standards, and data privacy and regulatory requirements across regions.
• Own release and change governance for continuous CloudSuite updates, including impact assessment, regression scope, business sign-off, and a release calendar.
• Own the enhancement roadmap and demand intake and maintain a prioritized backlog.
• Identify, prioritize, and deliver AI-enabled productivity use cases leveraging Infor Velocity Suite, measuring success by realized benefits.
• Lead ERP enablement in new regions and initiatives that enable new enterprise capability for Brooks.
• Guard the standardization decisions made during implementation against exceptions and local variation reaccumulating.
• Measure value realization against the approved business case and report results to program sponsors.
• Own vendor assessment and manage the steady-state commercial relationship with Infor ERP.
• Sustain adoption through the super-user network, refresher trainings, and own a continuous improvement agenda in partnership with the business.

Benefits

• medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
• generous time off including five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
• annual bonus based on company performance.
• product discounts, employee recognition, fitness discounts, volunteer and donation benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal