ERP Product Owner/Program Manager

City of Peoria, Arizona•Peoria, AZ

5d•$101,957 - $150,896•Onsite

About The Position

The City of Peoria is seeking an experienced, hands-on and strategic Product Owner to manage the City’s enterprise resource planning (ERP) platform and lead a small, highly capable systems team. This is a working manager role—ideal for someone who thrives on both doing the work and leading the way in driving the continued success, optimization and transformation of the City’s ERP environment. The City of Peoria recently implemented Workday Financials, Payroll and Human Capital Management, and is continuing to build and optimize the platform to meet the needs of a growing organization. This position will play a key role in ensuring Workday delivers meaningful, measurable value across Human Resources, Finance and the broader organization. The ERP Product Owner will oversee the platform’s product roadmap and drive ongoing optimization, including system configuration, security, integrations, reporting, upgrades, break/fix support and the implementation of future Workday modules. The position will serve as a key liaison between technology and business operations, translating organizational needs into effective system solutions and ensuring the ERP platform continues to support the City's strategic goals. The ERP team is housed within the City Manager’s Office and supports an organization of more than 1,300 full-time employees. The Manager will lead a small team of three analysts who provide system support and assistance to departments across the organization. The team is responsible for troubleshooting and resolving system issues, developing reports, supporting upgrades and enhancements, assisting with system functionality and configuration, and helping implement future modules and capabilities. This is an opportunity for an experienced ERP or enterprise systems professional to play a significant role in shaping the City’s technology environment while leading a team that directly supports critical business operations.

Requirements

Bachelor’s degree in computer science, Information Systems, Business Administration, Change Management or related field
Related experience in excess of the requirement below may substitute on a year for year basis for the education.
Minimum of five years progressively responsible professional experience in system administration, configuration, or business system analysis
A minimum of two years’ experience in a supervisor or leadership role.

Nice To Haves

Experience with Workday, specifically HCM, Payroll and Financials
Experience in a municipal or government setting.
Experience in ERP/IT governance and change-control processes
Experience leading cross-functional teams where functional resources do not directly report the to the position.
Experience managing ERP vendors, consultants, contacts, or external support resources.
Experience with ERP implementation, stabilization, optimization or major system transformation initiatives.
Experience managing ERP programs and projects

Responsibilities

Manage the City’s enterprise resource planning (ERP) platform.
Lead a small, highly capable systems team.
Drive the continued success, optimization and transformation of the City’s ERP environment.
Oversee the platform’s product roadmap.
Drive ongoing optimization, including system configuration, security, integrations, reporting, upgrades, break/fix support and the implementation of future Workday modules.
Serve as a key liaison between technology and business operations, translating organizational needs into effective system solutions.
Ensure the ERP platform continues to support the City's strategic goals.
Lead a small team of three analysts who provide system support and assistance to departments across the organization.
Troubleshoot and resolve system issues.
Develop reports.
Support upgrades and enhancements.
Assist with system functionality and configuration.
Help implement future modules and capabilities.