ERP Program Manager
About The Position
The Enterprise Resource Planning (ERP) Program Manager leads strategic ERP modernization efforts across the enterprise, ensuring alignment with County priorities of transparency, efficiency, and collaboration. This role oversees implementation of Infor CloudSuite, working closely with all levels of project stakeholders and executive leadership to ensure structured, policy-aligned, and performance-driven outcomes. The ERP Program Manager serves as a subject matter expert of systems, integrations, and processes associated with enterprise fiscal and human resource management used by all divisions and agencies of Frederick County Government. The position leads the governance and portfolio management of technical fiscal administration to ensure audit, reporting, and data driven decisions. The ERP Program Manager provides business process analysis and recommends areas of improvement along with developing a truly resilient ERP landscape, going beyond that of Infor. This job class will hold the appropriate level of authority and accountability to make decisions and may directly or indirectly supervise employees and contractors, conduct purchasing solicitations, contract reviews, and implement projects from initiation to closing within the ERP project portfolio and its operations. This role works closely with the IIT Project Management Office (PMO) and receives supervision from the CIO.
Requirements
- Bachelor’s Degree in Information Systems, Business Administration, Public Administration, or a related field
- Minimum of 8 years of work experience in Information Systems, Business Administration, Public Administration, or related field which must include 2 years of work experience supervising or directing the work of others
- Advanced knowledge of ERP governance frameworks
- Advanced knowledge of cloud-based ERP platforms
- Advanced knowledge of project and program management principles
- Advanced knowledge of automation, analytics, and AI-enabled tools
- Advanced knowledge of enterprise data governance
- Advanced knowledge of fiscal audit and compliance requirements
- Advanced knowledge of organizational change management
- Skill in administering change control processes
- Skill in managing vendor performance
- Skill in integrating automation and analytics
- Skill in presenting complex technical and governance information
- Ability to lead strategic ERP modernization efforts
- Ability to oversee implementation of various cloud software and functions
- Ability to evaluate business needs
- Ability to supervise and manage staff
- Ability to support audits and compliance reviews
- Ability to coordinate multi-departmental initiatives
- Ability to manage complex, high-visibility programs
Nice To Haves
- Master's Degree with 6 years work experience as described above which must include 2 years of work experience supervising or directing the work of others
- Associate’s degree with 10 years work experience as described above which must include 2 years of work experience supervising or directing the work of others
- Advanced degree in Information Systems, Business Administration, Public Administration, or a related field
- Project, Program, and/or Business related certifications or licenses
- Prior ERP implementation work experience across business functions
- Work experience with Infor
Responsibilities
- Serve as liaison between the CIO, ERP Steering Committee, and departmental directors, ensuring transparency and coordinated decision-making
- Administer and monitor change control processes, including system updates, module enhancements, and workflow refinements in collaboration with the IIT PMO
- Manage vendor relationships, contractual obligations, budgetary components related to ERP platforms and professional services
- Ensure ERP system compliance with data governance, security policies and audit requirements
- Collaborate with technical teams to maintain system stability, integration integrity, and data security
- Integrate automation, analytics, and AI-enabled tools into ERP workflows to enhance operational insight and decision quality
- Provide leadership, supervision, and mentoring to staff and cross-functional team involved in ERP initiatives
- Track project performance, resource utilization, and measurable outcomes tied to County performance goals
- Promote a culture of accountability, collaboration, and continuous improvement across teams involved in ERP operations
- Perform other related duties as required
Benefits
- 11 days of Vacation leave with increase after 2 years of employment
- 15 days of Sick leave with unlimited annual carryover
- 11 paid holidays, plus 2 additional floating holidays
- Day 1 coverage of comprehensive Medical Insurance Plan options
- Generous County Health Savings Account (HSA) contribution
- Flexible Spending
- Employee Health Center with no or low-cost primary and urgent care
- 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
- County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
- Employee Assistance Program
- Employee Wellness Program
- Generous Tuition Reimbursement Program
- Deferred Compensation Plan
- Legal Resources
- Supplemental Life Insurance
- Critical Illness, Accident, and Hospital Indemnity Insurance
- Lifetime Benefit with Long Term Care plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
