Principal CX Designer

Stryker•Kalamazoo, MI

22h•Remote

About The Position

Stryker is building a digital ecosystem that feels effortless for customers and employees—every click, every workflow, every moment. In this role, you will shape enterprise-wide customer experience practices and help teams deliver human-centered digital products that drive adoption and measurable outcomes. If you thrive on turning insights into scalable experience standards, this is a chance to make a company-wide impact.

Requirements

Bachelor’s degree (minimum).
Minimum 8 years of experience in customer experience design, user experience design, service design, or a closely related field.
Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD.
Minimum 5 years of experience using customer journey mapping tools and applying journey-based methods to digital product design.

Nice To Haves

Master’s degree in Human-Computer Interaction, Interaction Design, Service Design, Industrial Design, or a related discipline.
Experience developing or contributing to enterprise design systems and pattern libraries, including implementation support with engineering teams.
Experience using AI-assisted design tools to accelerate journey mapping and identify themes, signals, and pain points from qualitative and quantitative inputs.

Responsibilities

Lead end-to-end customer journey mapping across digital touchpoints to identify friction, root causes, and improvement opportunities.
Define experience frameworks, design thinking practices, and design sprint approaches that teams can apply consistently across initiatives.
Create wireframes, storyboards, and screen flows to align stakeholders early and accelerate product discovery and delivery.
Develop clickable prototypes to support business alignment, usability testing, and technical requirements definition.
Partner with insights, data, product, and technology teams to design and test multi-variant and A/B experience concepts and translate findings into prioritized design changes.
Establish governance mechanisms (standards, reviews, documentation) to improve consistency and quality across the enterprise digital ecosystem.
Build and maintain design standards and pattern libraries in collaboration with user experience, brand, marketing operations, and engineering teams, including platforms such as Adobe Experience Manager.
Measure experience performance by defining and tracking outcomes (for example: task success rate, time-to-complete, usability scores, customer satisfaction, and adoption) and ensuring gaps are addressed wherever they occur in the journey.