Lead CX/UX Designer | Health Language

Wolters Kluwer•Madison, WI

17h•Hybrid

About The Position

The Lead CX/UX Designer is responsible for enhancing customer-facing products and solutions within Wolters Kluwer’s Health Language portfolio, ensuring high-quality output and alignment with business strategy. The Health Language applications are use-case specific workflow tools designed to expedite the authoring, mapping, design, and review of healthcare data. This role involves diving into product technical details, user journey mapping, and flow diagrams to inform product features that assist provider, vendor, and health plan clients in achieving their business and patient outcomes. The position requires close collaboration with DXG Centers of Excellence (CoEs), product management, content, and technology teams, applying UX research and design practices, leveraging the Product Design System, and incorporating customer insights to develop optimal solutions. The ideal candidate is a creative, energetic, and adaptable problem-solver who can navigate complexity, act as a liaison among cross-functional teams, and deliver high-quality work efficiently. This role demands a proactive, strategic thinker who is hands-on and capable of driving all aspects of UX research and design.

Requirements

10 years of experience working as a UX designer, ideally within an agile environment.
Bachelor's degree (BA) from a four-year college or university (or equivalent) in Interaction Design, Product Design, Industrial Design, Human Computer Interaction, Communication & Multimedia Design/Media Technology, Information Architecture or related field.
Familiar with principles of Lean Product and Lean UX.
Deep understanding of typography, color, layout, and motion design principles.
Passionate about design, emerging technologies, and problem-solving.
Hands-on experience with Electronic Health Records (EHRs) and API integration.
Both a self-starter and team-oriented, with a willingness to teach and learn; open to feedback and welcomes constructive criticism.
Excellent English verbal and written communication skills.
Ability to build trusted relationships and act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met.
Experience working in distributed, collaborative teams.
Ability to work with limited guidance and make decisions independently is a must.
Experience working with design systems and familiar with creating UX patterns.
Experience adhering to WCAG compliance and standards.
In-depth knowledge of customer analytics tracking tools and customer research methods; adept at analyzing both quantitative and qualitative data.
Mastered design software such as Figma and Adobe Creative Suite.
Knowledge of agile software development processes and experience with requirements management and complex projects.
Work with the Microsoft Office Suite (Word, Excel, PowerPoint).
Solid understanding of HTML5 and CSS3.
Portfolio demonstrating a track record of developing useful and intuitive interfaces for complex online applications, prepared to speak about processes and role in development.

Nice To Haves

Understanding of the healthcare ecosystem, particularly in payer and provider sectors and experience with value-based care models and health language offerings is desirable but not required.
Familiarity in interoperability standards and protocols, ensuring seamless data exchange across diverse healthcare systems is desirable but not required.

Responsibilities

Understand business goals, user needs, and technical capabilities to inform the research and design of holistic and integrated solutions.
Foster collaborative relationships with product teams and technology partners.
Advocate for the user throughout the product development process, working with cross-functional teams to ensure a consistent and excellent user experience that is validated by customers.
Lead/co-lead visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles to shape strategic plans.
Translate ideas into concepts, user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences for products in the Health Language portfolio.
Work with cross-functional teams to define, improve, and implement UX research and design best practices and processes.
Work directly with development groups to ensure accurate implementation of designs.
Manage multiple projects at various stages and prioritize tasks.
Use and contribute to the Wolters Kluwer Product Design System to ensure consistency, efficiency, and scalability.
Identify research opportunities and appropriate research methods based on business objectives.
Develop research plans collaboratively with the Product Manager and other team members.
Lead research projects from start to finish, conducting research yourself and enabling product teams to get involved.
Deliver actionable insights that are well-reasoned and presented with a high degree of quality.