Principal CX Designer - Remote

Stryker • Kalamazoo, MI

1d • Remote

About The Position

Stryker is developing a digital ecosystem designed to be seamless for both customers and employees. This role is pivotal in establishing enterprise-wide customer experience practices, guiding teams to create human-centered digital products that foster adoption and deliver measurable results. The ideal candidate will excel at transforming insights into scalable experience standards, making a significant company-wide impact.

Requirements

• Bachelor’s degree (minimum)
• Minimum 8 years of experience in customer experience design, user experience design, service design, or a closely related field
• Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD
• Minimum 5 years of experience using customer journey mapping tools and applying journey-based methods to digital product design

Nice To Haves

• Master’s degree in Human-Computer Interaction, Interaction Design, Service Design, Industrial Design, or a related discipline
• Experience developing or contributing to enterprise design systems and pattern libraries, including implementation support with engineering teams
• Experience using AI-assisted design tools to accelerate journey mapping and identify themes, signals, and pain points from qualitative and quantitative inputs

Responsibilities

• Lead end-to-end customer journey mapping across digital touchpoints to identify friction, root causes, and improvement opportunities.
• Define experience frameworks, design thinking practices, and design sprint approaches that teams can apply consistently across initiatives.
• Create wireframes, storyboards, and screen flows to align stakeholders early and accelerate product discovery and delivery.
• Develop clickable prototypes to support business alignment, usability testing, and technical requirements definition.
• Partner with insights, data, product, and technology teams to design and test multi-variant and A/B experience concepts and translate findings into prioritized design changes.
• Establish governance mechanisms (standards, reviews, documentation) to improve consistency and quality across the enterprise digital ecosystem.
• Build and maintain design standards and pattern libraries in collaboration with user experience, brand, marketing operations, and engineering teams, including platforms such as Adobe Experience Manager.
• Measure experience performance by defining and tracking outcomes (for example: task success rate, time-to-complete, usability scores, customer satisfaction, and adoption) and ensuring gaps are addressed wherever they occur in the journey.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 5,001-10,000 employees