Principal Cloud Engineer

Fidelity Investments • Merrimack, NH

1d

About The Position

Fidelity is seeking a Principal Cloud Engineer for its Observability Platform team within Fidelity Architecture and Engineering. The role designs, builds, and operates scalable, cloud-native observability solutions supporting critical digital services. The engineer will influence platform architecture, engineering practices, and developer experience in a collaborative, innovation-driven environment that emphasizes engineering excellence, continuous learning, and open-source contribution.

The position leads observability platform work across AWS and Azure, owns the lifecycle of observability tooling, advances OpenTelemetry standards, and develops platform capabilities using Python and/or Go. It also leads adoption of Real User Monitoring to connect frontend customer journeys with backend services, infrastructure, and observability telemetry. The role includes technical leadership, mentoring, cross-functional collaboration, and promoting cloud engineering and reliability practices.

Fidelity states that it is transitioning to a full-time onsite working model through a phased regional and role-based rollout. Current onsite requirements vary, and expectations may evolve; the transition does not apply to fully remote roles. Fidelity will not provide immigration sponsorship for this position. Hiring may also be restricted by applicable laws and regulations concerning certain criminal histories.

Requirements

• 10 or more years of software engineering or cloud engineering experience.
• Deep expertise in the AWS cloud stack, especially EKS and core services such as IAM, EC2, networking, and storage.
• Strong experience with Kubernetes and cloud-native ecosystems.
• Strong understanding of CI/CD practices and tools.
• Experience with Infrastructure as Code, such as Terraform or CloudFormation.
• Familiarity with the Azure cloud stack and hybrid or multi-cloud environments.
• Experience building or operating large-scale internal platforms.
• Strong background in performance optimization and distributed systems.

Nice To Haves

• Exposure to eBPF-based observability or advanced profiling solutions.
• Experience integrating observability across multi-region or multi-cloud environments.
• Experience or interest in applying AI/ML techniques to observability, such as anomaly detection, predictive insights, intelligent alerting, or AIOps.

Responsibilities

• Lead the design and implementation of cloud-native observability platforms across AWS and Azure.
• Develop and operate scalable AWS systems, including EKS and core cloud services, with a focus on reliability, performance, and automation.
• Own the end-to-end lifecycle of observability tooling, including hosting, maintenance, scaling, and optimization.
• Drive adoption of OpenTelemetry standards for metrics, traces, logs, and profiling.
• Build and enhance platform capabilities using Python and/or Go.
• Lead implementation and adoption of Real User Monitoring capabilities, correlating frontend user journeys with backend services, infrastructure, and observability telemetry.
• Architect and optimize CI/CD pipelines for rapid, secure, and reliable deployments.
• Collaborate with cross-functional teams to improve system visibility, debugging capabilities, and performance insights.
• Define and promote best practices for cloud engineering, observability, and platform reliability.
• Mentor engineers and provide technical leadership across squads.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed