Principal Client Advisor

Blue Cross Blue Shield of Minnesota•Eagan, MN

2d•Hybrid

About The Position

This position is responsible for retaining key major and national accounts through service and administration excellence. The position achieves results by developing deep and broad relationships with clients and acting as a customer advocate within Blue Cross driving operational effectiveness and execution of the account strategic business plan. In partnership with the account managers, this position obtains benefit confirmation and renewal decisions from clients to ensure "call, claim, and access to care readiness" by effective date. Typically involved in new account implementations.

Requirements

7+ years of related sales professional experience.
Bachelor’s degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.
Overnight travel as required.
Producer License in the lines of Health/Accident - State Insurance Licensing Board

Nice To Haves

Master's degree in related field.
Ability to translate complex information into actionable messaging, actively listen to diverse perspectives, and drive alignment across cross-functional priorities.
Ability to analyze complex challenges, evaluate tradeoffs, and collaborate with stakeholders to reach effective, lasting solutions.
Ability to effectively organize work, balance shifting priorities, and manage time across multiple workstreams to meet commitments.
Ability to produce accurate proposals, rate sheets, and internal documentation.
Experience supporting a sales team in healthcare or insurance.
Knowledge of quoting tools or enrollment workflows.
Proficiency with CRM tools and Microsoft 365.

Responsibilities

Serve as the primary relationship and service lead for large employer health insurance accounts, building strong client partnerships, ensuring retention, and acting as the customer's advocate within Blue Cross to deliver a high-quality client and member experience.
Manage account operations, implementations, and ongoing performance, coordinating across claims, enrollment, billing, IT, pharmacy, customer service, and other internal teams to ensure smooth renewals, benefit setup, issue resolution, and readiness for new plan years.
Analyze account performance and drive business results, monitoring financials, reporting trends, identifying opportunities for improvement, supporting growth initiatives, and helping clients make informed decisions while ensuring operational efficiency and profitability.
Develop strong, trusting relationships with the client to ensure loyalty and retention.
Achieve financial success of account performance by tracking margin reports, billing statement, and enrollment.
Help identify areas of opportunity, and work collaboratively with BCBS departments to ensure operations and underwriting effective financial reporting.
Help operational success by identifying areas of concern and managing cross-functional recovery and prevention initiatives in areas such as claims performance, IT implementations, care management, and customer service.
Implement new clients as assigned; new products as sold; new member populations as acquired; and legislative requirements as delivered.
Oversee coordination with membership, benefit set-up, contracts, service, claims, auditing, health management, provider management, Select Account, pharmacy manager, IT, outside vendors, etc.
Manage specific projects on behalf of customers including researching, developing and negotiating solutions.
Influence client to drive efficiency and profitability.
Ensure accuracy of legal documents such as Summary Plan Description, benefit design agreement and exhibits.
Primary accountability for client administrative and operational reporting.
Interface with account reporting and principal account manager to analyze spending trends and draw action-oriented conclusions.
Drive effective member communication strategy and delivery, including client collateral mailings, welcome packets, resource guides, specific member mailings, open enrollment meetings, health fairs, etc.
Co-manage and drive for growth opportunities including coordination and completion of RFPs, completion of geo access, and disruption analysis.
Communicate network changes and provide analysis of alternative network providers.
Represent major and national accounts in internal work groups.
Drive for resolution and advance progress for key operational performance.
Represent the voice of the customer in communicating client expectations to internal work groups.
Makes on-site presentations to existing clients to educate and inform.
Mentor new or lower-level Client Advisors.
Performs additional responsibilities consistent with the scope and level of the role, as assigned.