Principal Client Advisor - Tech (United States)

Karat•San Francisco, CA

11h•$240,000 - $300,000•Remote

About The Position

We're Karat, the world's largest interviewing company, transforming organizations by providing a powerful system for technical leaders. Our Sales team is committed to maximizing the value and impact of Karat's solution within our most significant enterprise partnerships. We work closely with engineering and recruiting leaders to drive transformational hiring outcomes through strategic consultation and data-driven insights, guiding organizations through complex change management initiatives that deliver measurable business value and program growth. As a Principal Client Advisor, you will support customers through their entire customer lifecycle by delivering hiring and analytical expertise that allows them to transform their hiring processes into a competitive advantage. In keeping a close relationship with your book of business, you will be responsible for the continued expansion of their accounts. This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.

Requirements

10+ years of strategic or technical account management for enterprise-sized clients or management consulting experience
Proven track record managing complex, multi-stakeholder relationships at Fortune 500 or similarly large enterprise organizations
Experience driving upsell/expansion revenue while maintaining high retention rates in a B2B SaaS environment
Strong consulting background or demonstrated ability to influence C-level stakeholders and drive organizational change (technical leaders a strong plus)
History of managing large-scale technology implementations or transformation projects
Deep expertise in building business cases and ROI analyses to justify program expansions
Strong understanding of technical recruiting, engineering operations, or related domains that impact senior technology leaders
Experience using modern sales tech stack (Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator)

Nice To Haves

Success in fast-paced, high-growth, and quick-change environments preferred

Responsibilities

Serve as the strategic advisor for the Company's most sophisticated enterprise clients, managing complex, multi-stakeholder relationships and delivering high-impact solutions that drive transformational outcomes.
Lead strategic growth initiatives for a portfolio of high-value enterprise accounts, consistently driving exceptional YOY revenue growth through renewals and expansions.
Cultivate executive-level relationships across your portfolio of enterprise clients, positioning the Company's solutions to address complex organizational challenges and achieve measurable business impact.
Analyze various performance data sets and metrics, continuously providing insights that ensure clients make informed decisions throughout their Company partnership.
Work closely with other GTM teams to develop and execute account strategies that maximize opportunities for growth within the client account.
Act as the client's voice within the Company, representing their feedback and needs to relevant teams, such as product, marketing, solutions, and customer experience.
Partner with senior stakeholders across divisions to drive organizational change management, building consensus on hiring process improvements and establishing shared goals, success metrics, and accountability frameworks.