Client Advisor

Carl Friedrik•New York, NY

1d•Onsite

About The Position

Carl Friedrik is opening its first physical store in New York, one of the brand’s strongest and most strategically important markets. This opening represents a major step in our global retail expansion and a significant investment in the US. The New York store will set the standard for how the brand operates and is experienced in the market. As a Sales Associate, you will be part of the founding in store team. You will represent a premium European travel brand to a highly informed customer base, delivering a consistent, considered, and commercially strong retail experience from day one. This role is suited to someone who performs well under pressure, takes pride in high standards, and wants to be part of building something that will be closely followed internally.

Requirements

Previous retail experience, ideally within a premium or customer focused environment
Confident, engaging communicator with strong presence on the shop floor
Comfortable selling premium products and working to sales targets
Strong attention to detail and commitment to high service standards
Experience in clientelling and building long term customer relationships
Reliable, proactive, and able to work well as part of a team
Flexible availability, including weekends
Eligible to work in the United States

Nice To Haves

An interest in travel, design, and quality craftsmanship is important, but you also understand how to convert interest into sales and repeat customers.

Responsibilities

Deliver a consistently high standard of customer service, acting as a clear and credible ambassador for the Carl Friedrik brand.
Drive sales through confident product knowledge, storytelling, and effective upselling and cross selling.
Actively contribute to building a loyal customer base in New York, developing ongoing relationships with clients and supporting client outreach and follow up in line with the brand’s approach to clientelling.
Maintain strong store standards across presentation, cleanliness, and product care.
Support stock handling and back of house organisation to ensure the store runs efficiently.
Process transactions accurately and professionally, contributing to a smooth end to end customer experience.
Work closely with the wider team to help establish the culture, pace, and expectations of the New York store.