Principal Client Account Lead - Atlanta

phData

7h•Remote

About The Position

phData is seeking a Principal Client Account Lead to support a strategic customer in the Food Service and Beverage industry. Working with the overall Client Account Lead, this senior supporting role owns defined client relationships, workstreams, and expansion opportunities within the account. The role turns account strategy into action, connects business priorities to Data and AI solutions, and coordinates Sales, Technical Account Leads, Delivery, and partners to deliver measurable outcomes. The position leads selected client conversations and assigned workstreams, maintains visibility into client priorities and delivery health, and helps ensure engagements align with client objectives, scope, quality, and business value. It also identifies and advances growth opportunities, contributes to proposals and commercial planning, and aligns cross-functional teams around priorities and decisions. The role includes mentoring team members and sharing industry insights and reusable practices. This remote-first position is based in or near the Atlanta, Georgia, metro area and primarily operates in the Eastern Time Zone. Candidates must live in or be willing to relocate to the greater Atlanta metro region. Travel of up to approximately 50% may be required, and some flexibility may be needed to collaborate across time zones.

Requirements

At least 6 years of experience in consulting, professional services, or other complex client-facing environments.
Proven experience leading enterprise client workstreams, multi-engagement programs, or defined portfolios within a strategic account.
Experience identifying, shaping, and advancing expansion opportunities within existing enterprise clients in partnership with senior account and sales leaders.
Experience working in a matrixed environment with Sales, Delivery, technical teams, Finance, and partners.
Experience building relationships with senior business and technology stakeholders and leading executive-ready conversations.
Experience connecting business priorities to Data, Analytics, Cloud, and AI solutions.
Fluency in modern data platforms, data engineering, governance, analytics, machine learning, and AI sufficient to lead client problem framing and coordinate technical experts.
Ability to structure ambiguous client problems, develop a clear value hypothesis, and translate it into an actionable roadmap or opportunity.
Strong commercial judgment, including experience contributing to proposals, statements of work, pricing or margin discussions, and account forecasts.
Understanding of enterprise operating environments and priorities such as customer intelligence, demand forecasting, personalization, loyalty, operational efficiency, and AI adoption.
Strong written and verbal communication skills for business and technology audiences.
Demonstrated ability to influence without direct authority, create alignment across teams, and drive issues to resolution.
Willingness and ability to travel up to 50% based on client needs and business priorities.
Must be located in or willing to relocate to the greater Atlanta metro region.

Nice To Haves

Experience in Food & Beverage, Restaurants, Hospitality, Retail, CPG, or a closely related industry.
Experience supporting a large strategic restaurant, hospitality, retail, or CPG account.
Experience working with Snowflake, AWS, Anthropic, Databricks, or similar Data and AI ecosystems.
Experience leading QBRs, roadmap workshops, value realization discussions, or executive business reviews.
Experience creating industry points of view, account playbooks, sales enablement, or reusable consulting assets.
Experience operating as an Engagement Lead, Client Partner, Account Lead, Product Lead, or equivalent role in a professional services environment.

Responsibilities

Translate account strategy into plans for assigned stakeholders, workstreams, and priorities, with clear ownership, milestones, and next actions.
Build trusted relationships with senior business and technology leaders; lead selected client conversations, workshops, roadmap discussions, and QBRs in partnership with the overall Client Account Lead.
Monitor client priorities, stakeholder dynamics, delivery health, and risks; recommend actions and escalate issues that affect broader account commitments.
Partner with Delivery, Technical Account Leads, and Practice leaders to keep assigned engagements aligned with client objectives, scope, quality, and measurable business value.
Translate business priorities into practical programs spanning data platforms, governance, analytics, and AI, drawing on technical experts for solution design and delivery.
Help teams address customer intelligence, forecasting, personalization, loyalty, and operational efficiency; resolve delivery misalignment and bring client insights into future roadmaps and engagement plans.
Identify unmet needs and expansion opportunities within assigned stakeholder groups and workstreams, and qualify and advance them with account, Sales, technical, and partner leaders.
Shape proposals, statements of work, business cases, roadmaps, and executive narratives; own assigned pursuit activities from discovery through close, including stakeholder mapping and value articulation.
Maintain accurate opportunity and forecast inputs, and connect client priorities to phData capabilities and relevant partners.
Align Sales, Delivery, Finance, Practices, and Partners around priorities, dependencies, and decisions; recommend approaches to scope, staffing, sequencing, and risk.
Mentor team members and model commercially aware, prepared, detail-oriented, and accountable operating practices.
Share Food Service and Beverage insights, deal learnings, and delivery patterns through playbooks, reusable assets, and account governance practices.