Principal Business Operations Manager
About The Position
Zillow’s New Construction business is building a differentiated marketplace that helps homebuilders connect with high-intent buyers and market new and under-construction homes more effectively. The Strategy & Operations team connects strategy to execution by partnering across Sales, Product, Finance, Analytics, and Operations to set priorities, improve performance, and support sustainable growth across the business. We’re seeking a Principal Business Operations Manager to help drive strategic execution across Zillow’s New Construction business. In this highly cross-functional role, you will lead the operating cadence that helps the business stay aligned on its highest-priority initiatives, partner with leaders to turn strategy into action, and use insights, planning, and communication to improve execution and business performance. This role reports to the Senior Director, Strategy and Operations.
Requirements
- 10+ years of relevant experience in business operations, sales operations, revenue operations, process improvement, consulting, or related fields, ideally in high-growth, technology, or similarly complex environments.
- Communicate clearly and effectively in writing and in presentations, and you can tailor messages to different audiences, including senior leaders and cross-functional partners.
- A data-informed problem solver with strong Excel skills, experience with data visualization tools such as Tableau or Domo, and the ability to turn analysis into clear business recommendations.
- Strong project and program management skills, with experience leading end-to-end execution across complex initiatives.
- Build trust and influence across cross-functional, matrixed organizations and can align stakeholders around shared priorities.
- Proactive, organized, and comfortable operating independently in a fast-paced environment.
- Comfortable navigating ambiguity and changing priorities while maintaining sound judgment and forward momentum.
Nice To Haves
- Value the experience and perspective of candidates with non-traditional backgrounds. Encourage to apply if you have transferable skills or related experiences.
Responsibilities
- Translate business strategy into a prioritized roadmap of initiatives that supports targeted growth across New Construction.
- Partner with leaders across Sales, Product, Finance, Analytics, and Operations to align priorities and operationalize key business goals.
- Lead high-impact cross-functional initiatives and planning efforts aligned to team and company strategy.
- Use data and performance insights to identify opportunities, evaluate progress against key metrics, and advance initiatives that improve business performance.
- Lead and improve the team’s rhythm of business, including forums for decision-making, performance reviews, and risk and opportunity management.
- Support long-range planning and lead annual operating plan processes across teams.
- Build clear materials and recommendations that help leaders make informed decisions and communicate priorities effectively.
- Improve processes, planning mechanisms, and operating models to help the organization scale more effectively.
Benefits
- Equity awards based on factors such as experience, performance and location.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
