Principal Associate, Sentry Shift Supervisor Global Security Operations Center

Capital One • McLean, VA

5d • $108,900 - $124,300 • Onsite

About The Position

The Sentry Shift Supervisor leads a dedicated shift in Capital One’s 24/7/365 Global Security Operations Center (Sentry), helping safeguard the company’s people, customers, facilities, branches, cafes, and assets. The role oversees emergency response, alarm and event monitoring, incident detection, triage, and notification, while providing guidance, training, development, and accountability to teammates and contract Watch Officers. The supervisor also supports quality assurance, process reviews, and the identification and execution of operational initiatives. During security or safety events, the supervisor may facilitate cross-functional communications or work directly with the Enterprise Crisis Management team.

This is a fully onsite position with rotating shifts that may include weekends, holidays, evenings, and overnight hours. The role is based in McLean, Virginia, with a listed full-time annual salary range of $108,900 to $124,300. It is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience managing people in an emergency or security operations center, crisis, or call center setting.
• At least 1 year of experience with Google for Business suite applications.
• At least 1 year of people leadership experience.
• At least 1 year of customer service experience.

Nice To Haves

• Bachelor’s degree or military experience.
• At least 3 years of experience managing people in an emergency or security operations center, crisis, or call center setting.
• At least 1 year of experience with security technology systems and emergency communication operations.
• At least 1 year of experience in intelligence gathering, assessment, and reporting.

Responsibilities

• Manage and coach Security Operations Specialists on shift and indirectly manage contract Watch Officers.
• Collaborate with other Sentry supervisors to share knowledge between shifts and manage schedules to ensure coverage across shifts and centers.
• Coordinate with the Sentry manager to create teammate engagement opportunities, including recognition events and volunteer or community-impact experiences.
• Review and provide ongoing feedback on Sentry training, and participate in and develop learning opportunities and preparedness exercises.
• Complete audits and quality assurance reviews of processes and procedures, including reviews supporting investigations or requested by the Sentry manager or risk and control partners.
• Identify opportunities to simplify and improve processes and escalate process gaps.
• Monitor current and emerging threats and trends across the Capital One footprint.
• Coordinate communications and maintain critical system statuses during emergencies, potentially facilitating cross-functional calls.
• Support project managers with new installations and projects involving security monitoring, including system testing.
• Support investigations of critical incidents across the Capital One footprint as directed.
• Proxy for the Sentry manager or support other shifts as needed.
• Lead cross-team initiatives or participate in wider team workstreams.
• Complete other administrative tasks as assigned by the Sentry manager.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED