Principal Associate, Design Operations

Capital One • Plano, TX

1d • $119,400 - $136,200

About The Position

Capital One’s Financial Services organization is growing rapidly, and its FS Design Command Center tracks, enables, and supports the team across systems, structure, and staffing. The Design Operations Principal Associate helps design, product, and operations teams work more effectively by developing scalable systems and structures, applying program-management best practices, and leading cross-functional stakeholder groups to deliver quality products and experiences. The role calls for strategic thinking, influence, clear communication, and the ability to solve complex and ambiguous problems.

With leadership support, this associate executes business operations for a design team, including KPI reporting, design rituals, culture, and team health for assigned portfolios and initiatives. The role also maintains and scales design standards and practices, identifies workflow bottlenecks and process improvements, and contributes to design project management routines, delivery, communication, and reusable artifacts.

Requirements

• At least 3 years of experience in a project manager, program manager, or design operations role.
• At least 2 years of experience leading project delivery for cross-functional projects.

Nice To Haves

• At least 2 years of experience executing operational, creative, or project tasks as part of a design function.
• Experience managing partner relationships.

Responsibilities

• Execute design-team business operations, including KPI reporting, design rituals, culture, and team health for assigned portfolios and initiatives.
• Share design operations expertise with team members and support onboarding of new and returning employees.
• Engage associates and leaders across the portfolio to identify and solve complex problems that increase the ROI of design teams.
• Maintain and scale design standards and practices across portfolios, identifying workflow bottlenecks and opportunities to improve design processes and outcomes.
• Collaborate with Design and other organizational partners on priority projects and initiatives, scale best practices, and build processes that support effective organizational management.
• Contribute to and facilitate agendas, participate in collaboration sessions, and build scalable frameworks to help teams achieve positive outcomes.
• Identify project and initiative needs involving design processes, tools, documentation, and asset management; with leader approval, implement changes to improve efficiency.
• Contribute to and execute project-management routines to ensure teams deliver against established goals and objectives.
• Apply industry best practices to support delivery, collaboration, and risk mediation across projects and initiatives.
• Create scalable artifacts for reuse within and beyond the assigned portfolio.
• Communicate project and initiative status, resources, issues, and priorities clearly to cross-functional leadership.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed