Principal Analyst, ERP

Ricoh • Exton, PA

2d

About The Position

The Principal Analyst, ERP scopes and leads large projects in partnership with architecture and development teams, delivering solutions that support the growth and evolution of Ricoh’s Sales and Enterprise Service Delivery teams. Under the general direction of a Director or Senior Technology Manager, the role provides expertise and technical guidance grounded in an in-depth cross-functional understanding of applications and architecture.

The role leads functional analysis, requirements definition, solution design, and implementation of business processes and system configurations for complex projects. It partners with business leaders and project teams to align solutions with business strategy, coordinate enterprise-wide process and module integration, manage critical-path activities, and address delivery issues. The Principal Analyst also contributes to technology strategy and advises on technical viability and delivery of complex projects.

The position typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise. Work is mostly sedentary, with minimal physical effort, though it may involve walking, standing, bending, reaching, and lifting or carrying items typically weighing less than 10 pounds.

Requirements

• Bachelor’s or master’s degree in Information Technology or a related field.
• Minimum of 9 years of experience in Information Technology.
• Minimum of 7 years of experience gathering requirements and creating documentation.
• Minimum of 7 years of experience with testing and defect management.
• Minimum of 5 years of experience leading complex IT projects.
• Experience managing medium- to large-sized projects spanning the enterprise, defining milestone dates, and managing delivery.
• Experience managing multiple large projects simultaneously.
• Proven ability to coordinate and drive cross-functional discussions.
• Experience establishing and maintaining relationships with senior-level stakeholders.
• Solid knowledge of ERP and eCommerce platforms, including Oracle eBusiness Suite, CPQ and Fusion/OSC, Agentic AI, and eCommerce platforms such as Spryker.
• Hands-on experience gathering requirements, driving design, and owning solutions end to end.
• Familiarity with Sales and the Order to Cash lifecycle.
• Experience negotiating competing or conflicting business requests.
• Ability to interpret business needs and translate them into complex solutions.
• Ability to research best practices and document solutions.
• Excellent communication, negotiation, and facilitation skills, including the ability to organize, conduct, and document effective meetings.
• Ability to recognize and resolve conflicts and determine resolutions for routine and non-routine issues, escalating issues when needed.
• Strong customer service and interpersonal skills; motivated and team-oriented.
• Ability to prioritize multiple tasks and projects and remain organized and dependable.
• Ability to work in a fast-paced, changing environment with minimal supervision.
• Ability to create, modify, and execute complex project plans and participate in plan implementation with little direction.
• Strategic thinking, willingness to challenge requests, and ability to inspire collaboration on innovative solutions.
• Strong delegation skills and quick decision-making.

Nice To Haves

• PMP, Agile, or Product Owner certification.

Responsibilities

• Lead functional analysis, gap identification, and requirements definition for large projects in the assigned function.
• Provide in-depth functional and application expertise, including quality reviews of designs and testing.
• Provide in-depth cross-functional expertise related to the assigned function.
• Recommend alternatives and solutions to business challenges.
• Partner with functional business leaders to understand business strategy and challenges, define requirements, and implement business processes.
• Coordinate with team leads, business leadership, and the Project Manager to integrate processes and modules across the enterprise.
• Lead and execute projects and initiatives in compliance with defined processes and controls.
• Oversee, define, and monitor critical-path activities; resolve issues or escalate them to the Project Manager as needed.
• Drive the design and implementation of business processes, organizational structures, and required system configurations.
• Stay current with tools, applications, and techniques in the assigned area.
• Proactively recommend approaches to business problems, consult on technology challenges and system issues, and implement cross-functional solutions.
• Participate in technology strategy decisions, analyze the technical viability of solutions, and guide delivery of complex projects.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal