Principal Analyst, ERP

Ricoh Americas Holdings•Exton, PA

About The Position

The Principal Analyst, ERP scopes and leads large projects, working closely with architecture and development teams to deliver solutions for Ricoh’s Sales and Enterprise Service Delivery teams. Under the general direction of a Director or Senior Technology Manager, the role provides expertise and technical guidance supported by an in-depth, cross-functional understanding of applications and architecture. The position leads functional analysis, requirements definition, solution design, and project delivery. It partners with business leaders and project teams to translate business needs into processes and system configurations, coordinate enterprise-wide integration, manage project milestones and issues, and advise on technology strategy and complex solutions. The role also stays current with tools and techniques in its assigned area.

Requirements

Bachelor’s or Master’s degree in Information Technology or a related field.
At least 9 years of experience in Information Technology.
At least 7 years of experience gathering requirements and producing documentation.
At least 7 years of experience with testing and defect management.
At least 5 years of experience leading complex IT projects.
Experience managing medium- to large-sized enterprise projects, defining milestone dates, and managing delivery.
Experience managing multiple large projects simultaneously.
Ability to coordinate and drive cross-functional discussions.
Experience establishing and maintaining relationships with senior-level stakeholders.
Solid knowledge of ERP and eCommerce platforms, including Oracle eBusiness Suite, CPQ and Fusion/OSC, Agentic AI, and eCommerce platforms such as Spryker.
Hands-on experience gathering requirements, driving design, and owning solutions end to end.
Familiarity with Sales and the Order to Cash lifecycle.
Experience negotiating competing or conflicting business requests.
Ability to interpret business needs and translate them into complex solutions.
Ability to research best practices and document solutions.
Effective communication, negotiation, facilitation, and meeting documentation skills.
Ability to recognize and resolve conflicts and determine when issues should be escalated.
Strong customer service, interpersonal, teamwork, organization, prioritization, and dependability skills.
Ability to work in a fast-paced, changing environment with minimal supervision.
Ability to create, modify, and execute complex project plans with little direction.
Strategic thinking, willingness to challenge requests, and ability to encourage collaboration.
Strong delegation and quick decision-making skills.

Nice To Haves

PMP, Agile, or Product Owner certification.

Responsibilities

Lead functional analysis, gap identification, and requirements definition for large projects.
Provide in-depth functional and application expertise, including quality reviews of design and testing.
Provide cross-functional expertise and recommend alternatives to address business challenges.
Partner with functional business leaders to understand business strategy and challenges, define requirements, and implement business processes.
Coordinate with team leads, business leadership, and the Project Manager to integrate processes and modules across the enterprise.
Lead and execute projects and initiatives in compliance with defined processes and controls.
Oversee, define, and monitor critical path activities; resolve issues or escalate them to the Project Manager as needed.
Drive the design and implementation of business processes, organizational structures, and required system configurations.
Stay informed about tools, applications, and techniques in the assigned area.
Recommend approaches to business problems, consult on technology challenges and system issues, and implement cross-functional solutions.
Participate in technology strategy decisions, analyze solution viability, and guide delivery of complex projects.
Perform other duties as assigned.