Principal AI Architect
About The Position
ASAPP is seeking a Principal AI Architect to serve as the senior technical advisor to enterprise customers planning how AI fits into their customer experience. The role focuses primarily on working with customer technology leaders to develop practical, forward-looking plans using ASAPP's platform. The architect will also stay closely connected to ASAPP's Delivery, Research, and Engineering teams, learning about the platform and production deployments and sharing that knowledge with customer-facing technical teams. The role begins with a structured onboarding rotation through Delivery, Research, and Engineering before the architect assumes full account coverage. The position also contributes to product direction by bringing prioritized customer needs to Product and Engineering, and represents ASAPP externally through content, talks, and industry conversations.
Requirements
- 10+ years of experience in enterprise technology.
- 5+ years as a principal or lead architect, solutions leader, engineering director, or applied AI/ML lead.
- Hands-on experience with LLMs, prompt engineering, and LLM application architecture.
- Familiarity with conversational AI and speech.
- Track record of owning technical outcomes on complex enterprise programs.
- Excellent executive presence and communication skills, including the ability to explain technical ideas to business and engineering audiences.
- Good judgment about scope and confidence to tell a customer when something is not yet appropriate.
- Track record of publishing or presenting on applied AI, such as LinkedIn posts, a blog, a YouTube channel, or conference talks; a large following is not required, but the candidate should already share learnings publicly.
Nice To Haves
- Contact center technology, CCaaS, or CX technology experience.
- Experience in a field CTO, office-of-the-CTO, or principal architect role at an AI, cloud, or data platform company.
- Depth in one or more industries such as travel and hospitality, financial services, telecommunications, or insurance.
Responsibilities
- Serve as a trusted technical advisor to CTOs, CIOs, heads of CX technology, and enterprise architects at strategic prospects and customers.
- Advise customers on conversational and agentic AI, including what to adopt now, what to plan for, and what to skip.
- Lead executive briefings, architecture discussions, and workshops alongside account and solutions teams.
- Shape and qualify custom requests, favor reusable product capabilities, and partner with Product and Delivery before making commitments.
- Complete an onboarding rotation through Delivery, Research, and Engineering to build hands-on knowledge of the platform and its deployments.
- Embed regularly with Delivery, Research, and Engineering and turn what is learned into concise guidance for Solution Engineers and related technical field teams.
- Bring customer needs to Product and Engineering as clear, prioritized input.
- Represent ASAPP externally through content, talks, and industry conversations.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
