Principal AI Architect
About The Position
ASAPP is seeking a Principal AI Architect to serve as a senior technical advisor to enterprise customers as they plan how AI can support customer experience. The role focuses primarily on working with customer technology leaders to develop practical, forward-looking approaches using ASAPP's platform. The architect will also work closely with Delivery, Research, and Engineering to stay informed about the platform and its performance in production, then share that knowledge with customer-facing technology teams. The role begins with a structured onboarding rotation through Delivery, Research, and Engineering to build hands-on knowledge of the platform and its deployments before assuming full account coverage. The Principal AI Architect will advise strategic prospects and customers, lead executive briefings and architecture workshops, provide guidance on conversational and agentic AI, shape customer requests into reusable product capabilities, relay prioritized customer needs to Product and Engineering, and represent ASAPP externally through content, talks, and industry conversations.
Requirements
- 10+ years of experience in enterprise technology, including 5+ years as a principal or lead architect, solutions leader, engineering director, or applied AI/ML lead.
- Hands-on experience with LLMs, prompt engineering, and LLM application architecture.
- Familiarity with conversational AI and speech.
- A track record of owning technical outcomes on complex enterprise programs.
- Excellent executive presence and communication skills, including the ability to explain technical ideas to business and engineering audiences.
- Good judgment about scope and confidence to tell a customer when a solution is not yet appropriate.
- A track record of publishing or presenting on applied AI, such as LinkedIn posts, a blog, a YouTube channel, or conference talks.
Nice To Haves
- Contact center technology, CCaaS, or CX technology experience.
- Experience in a field CTO, office-of-the-CTO, or principal architect role at an AI, cloud, or data platform company.
- Depth in one or more industries such as travel and hospitality, financial services, telecommunications, or insurance.
Responsibilities
- Advise CTOs, CIOs, heads of CX technology, and enterprise architects at strategic prospects and customers.
- Guide customers on conversational and agentic AI, including what to adopt now, plan for, or skip.
- Lead executive briefings, architecture discussions, and workshops with account and solutions teams.
- Shape and qualify custom requests, favoring solutions that can become reusable product capabilities, and coordinate with Product and Delivery before commitments are made.
- Complete an onboarding rotation through Delivery, Research, and Engineering to gain hands-on knowledge of the platform and its deployments.
- Regularly embed with Delivery, Research, and Engineering and turn findings into concise guidance for Solution Engineers and related technical field teams.
- Bring customer needs to Product and Engineering as clear, prioritized input.
- Represent ASAPP externally through content, talks, and industry conversations.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
