Principal Administrative Specialist

Metropolitan Council•390 Robert St. N St. Paul, MN

6d•Hybrid

About The Position

The Metropolitan Council is hiring a full-time Principal Administrative Specialist for its Risk Management Division. The position provides advanced administrative support with limited supervision, focusing on Workers’ Compensation and Liability claims workflows. Claims must be processed promptly to ensure compliance with state regulations. The role handles sensitive and confidential information, including medical records, and involves communication with medical providers. It requires accuracy, multitasking across financial systems, and positive working relationships with internal and external customers. The position is eligible for a hybrid remote and onsite arrangement; the candidate’s permanent residence must be in Minnesota or Wisconsin. The Risk Management Department identifies and evaluates the Council’s exposure to loss, develops and implements risk management strategies, and self-administers liability and workers’ compensation claims. It also coordinates insurance coverage with carriers and brokers. Work is generally performed in a standard office setting. Some audits or investigations may involve outdoor weather conditions, and some positions may require travel between primary work sites and other locations.

Requirements

High school diploma or GED and four years of administrative work experience, or an associate’s degree and two years of administrative work experience.
Advanced computer skills using Microsoft Word, Excel, PowerPoint, and Outlook, including creating complex spreadsheets and PowerPoint presentations and database entry and management using MS Office and Adobe.
Strong and accurate data-entry skills and strong attention to detail.
Ability to create and develop complex forms and template documents.
Ability to provide effective, accurate, courteous, and professional customer service.
Ability to read and interpret documents, administrative policies, department guidelines, and operational procedures.
Ability to work under limited supervision and recognize when assistance or guidance is needed.
Ability to exercise independent judgment, initiative, and organization in solving problems.
Ability to communicate clearly and effectively verbally and in writing.
Ability to contribute to a diverse, equitable, inclusive, and respectful workplace.
Knowledge of racial and social equity and ability to participate in conversations about race and equity in Risk Management communications.

Nice To Haves

Advanced expertise in Microsoft Excel, Microsoft PowerPoint, and Adobe.
Recent administrative experience within the last two years.
Experience navigating multiple software applications.
Experience in Risk Management, health care, Workers’ Compensation, or Liability insurance.
Experience with medical terminology.
Experience working with the State Department of Labor EDI (electronic data interchange) system.
Experience working with diverse populations of internal and external customers.

Responsibilities

Gather information needed to set up claims daily and maintain timely, accurate department workflow.
Enter claim information accurately and promptly in the claim system and, occasionally, the State of Minnesota Campus system, including Workers’ Compensation lost-time, medical-only, incident, and Liability claims.
Sort and scan incoming and outgoing mail, email, and faxes for the department.
Secure and process confidential information, including medical records, and communicate with medical providers.
Provide general support and assistance to Department Managers and Claim Representatives.
Develop positive working relationships with internal and external customers.
Collaborate with other departments to obtain information and ensure claim information is accurate.
Respond to inquiries, direct incoming calls and department emails appropriately, and maintain timely responses.
Maintain confidentiality of sensitive information.
Use multiple financial systems while maintaining a high level of accuracy and multitasking.