Principal Account Manager

Career finder•Milwaukee, WI

7d•$78,702 - $156,125•Onsite

About The Position

Wisconsin Electric Power, a subsidiary of WEC Energy Group, is seeking a Principal Account Manager in our Milwaukee, Wisconsin location. WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you. The Account Managers are responsible for developing and leveraging close business relationships with our key customers. The Key Accounts group currently manages over 200 customers representing approximately 15,000 accounts and $800 million in annual revenue. The Account Manager serves as the primary contact for their assigned customers and is responsible for their overall customer satisfaction. The Account Manager is expected to proactively address customer needs and consistently deliver excellent customer service. The Account Manager is part of a job family (Account Manager, Senior Account Manager, Prinicpal Account Manager) and experience will be the determining factor.

Requirements

Bachelors degree in Business or related discipline.
Principal Account Manager requires 7+ years experience in the area of internal/external customer service or account management; preferably in the utility industry

Nice To Haves

Experience working with large data center customers

Responsibilities

Builds deep, broad and ongoing relationships with customer’s leadership team.
Responsible for managing, supporting and servicing the customer’s needs.
Has overall responsibility for the customer’s relationship with We Energies and is the guardian of the relationship.
Responsible for proactively developing (jointly with the customer) and implementing a comprehensive Customer Partnership Plan for each assigned customer.
Account Manager is responsible for assigned customer’s overall perception of the company.
Identify solutions that address the needs and concerns of our largest customers and also incorporates the best interest of the company.
Develop working knowledge of the customers operations and the internal organizational hierarchy, enabling the Account Manager to anticipate customer needs and respond effectively.
Communicate customer requests, requirements and/or schedules internally to ensure execution or resolution in a timely and cost effective manner.
Keep We Energies management informed of potential customer issues as well as critical information or announcements pertaining to our key customers.
Leverage advanced communication and negotiation skills to come to a mutually beneficial solution or resolve conflict through customer education.
Collaborate with Customer Service, Customer Operations, Regulatory and other business units to provide seamless customer service to the company’s key accounts.
Participate in inter and intra-departmental teams.
Work with customers to obtain usage projections and market intelligence for use in developing company forecasts.
Monitor status of projects to ensure on-time completion and obligations/commitments are met. May include negotiating schedule or scope changes either internally or with customers.
Utilize various channels of communication such as face-to-face, phone, e-mail, and letters to communicate the company’s messages with customers’ key decision-makers.
A commitment to excellent customer service and exceeding customer expectations necessitates that the Account Manager routinely work beyond normal working hours and be available to their customers outside of normal working hours.