Principal Technical Account Manager

Adobe•San Jose, CA

3d•$141,300 - $254,200

About The Position

As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well-being and enhance investment through the adoption of new solutions and functionality.

Requirements

Experience in a customer-facing role with outstanding communication skills.
Ability to drive discussions and represent Adobe within a customer’s environment.
Ability to successfully execute solutions and functionality to optimize customer investment.
Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
Ability to collaborate within a team to deliver world-class service.
Strong willingness and hunger to solution sophisticated people-, process-, and technology-based challenges
Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology
High level of responsiveness, possessing a healthy competitive edge within a dedicated set of technology, fostering strong relationships both inside Adobe and with the customer
Driving toward a high proficiency and depth with a specific set of Adobe applications, including certification beyond business practitioner
Strong initiative in being resourceful and hands-on, inputting, generating, and creating tangible outcomes and value

Nice To Haves

Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager (AAM), Adobe Campaign (AC), Adobe Commerce, Adobe Customer Journey Analytics (CJA), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Experience Platform Data Collection, Adobe Journey Optimizer (AJO), Adobe Marketo, Adobe Real-Time Customer Data Platform (RTCDP), Adobe Target (AT), Adobe Workfront.

Responsibilities

Build, develop, and maintain one-on-one relationships with customers.
Produce and deliver a prescribed set of technical services to maintain operational health.
Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
Field technical inquiries, handle customer issues, and influence partners to improve customers’ health.
Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications
Identify and mitigate risks to establish successful partnerships with Adobe team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
Consistent effort to document, input, and supply strategic and tactical insights inside Adobe Workfront