Primary Systems Analyst, AVP

State Street•Burlington, MA

3d•$90,000 - $157,500

About The Position

The Primary Systems Analyst will manage and support all aspects of production for Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and its SaaS strategy. The role works closely with clients, providing application administration and support for client production environments. It includes technical environment ownership, application configuration and integration support, production troubleshooting, change and patch management, and ongoing service improvement.

Requirements

Bachelor's degree in a technical discipline such as Computer Science, Engineering, or Mathematics, or a BA in Finance or Business with an IT concentration.
At least 3 years of progressively responsible and relevant fintech experience.
Experience managing and supporting mission-critical production software applications.
Experience with SQL and MS SQL Server.
Ability to work in a mission-critical operations and production support environment.
Ability to partner with internal departments to deliver superior customer service.
Ability to break down moderately complex processes into simple and reliable components.
Experience with automation using scripting languages such as Python, Perl, or PowerShell.
Excellent customer service, technical troubleshooting, interpersonal, verbal, and written communication skills.
Database software or IT technical experience.
Strong written and verbal communication skills.
Ability to manage multiple simultaneous priorities.
Organizational skills and attention to detail.
Ability to achieve results without close supervision and operate independently while working as part of a team.
Practical, hands-on, can-do approach and the ability to work efficiently and creatively.
Strong analytical and problem-solving skills.
Flexibility with schedule and ability to work beyond regular business hours for periods of off-hours support.

Nice To Haves

Experience or familiarity with servers and networks.
Experience with Charles River IMS or securities trading software.
Background in portfolio management and trading system applications.
Experience with databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters or high-availability systems, disaster recovery or business continuity, or FIX.

Responsibilities

Serve as the subject matter expert for the client's technical environment.
Manage user and group administration, including privileges.
Configure and test software changes and operational processes.
Build relationships with technical and business teams to understand their workflows and technologies.
Configure and support interfaces and integrations.
Manage the patch life cycle and change life cycle.
Assist with resolving escalated problems.
Migrate changes and problem resolutions to production environments.
Troubleshoot performance issues and work with internal teams.
Create JIRAs for bugs and enhancements and escalate them to Engineering and Product Management.
Review and optimize periodic batches.
Assist with business continuity and disaster recovery.
Work with vendors to deliver an integrated service to Charles River clients.
Participate in developing, refining, enhancing, and continuously improving services and processes.
Investigate, implement, and operate third-party tools to enhance, automate, and streamline service delivery.

Benefits

401(k) retirement savings plan with company match.
Insurance coverage including basic life, medical, dental, vision, and long-term disability, with optional additional coverage.
Paid time off, including vacation, sick leave, short-term disability, and family-care responsibilities.
Access to an Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, with exclusions for certain sales roles.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.