AVP, Information Technology & Enterprise Systems

YMCA Of Greater Seattle • Seattle, WA

2d

About The Position

The Associate Vice President (AVP), Information Technology & Enterprise Systems is the YMCA’s senior technology leader, responsible for technology strategy, enterprise applications, cybersecurity, infrastructure, data governance, and digital transformation. Reporting directly to the SVP, CFO & COO, the AVP leads technology services and enterprise systems, including Dayforce, NetSuite, Salesforce, Traction Rec, Credible, Microsoft 365, and related business platforms. The AVP partners with leaders across Finance, Human Resources, Philanthropy, Membership, Behavioral Health, Youth Development, Early Education, and branch operations to ensure technology investments support organizational strategy, operational excellence, member experience, and mission impact.

This role combines strategic leadership with operational execution. It ensures reliable technology services while developing a technology roadmap that enables innovation, scalability, security, and data-informed decision-making. The schedule is Monday–Friday, 9 a.m.–5 p.m., with occasional earlier mornings or later evenings based on program needs. Target compensation is $122,235–$160,000 per year.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field.
• At least 10 years of progressive information technology experience.
• At least 5 years of leadership experience managing technical teams and enterprise technology environments.
• Experience overseeing enterprise business systems and technology operations.
• Demonstrated experience managing technology budgets, vendors, and strategic projects.
• Strong understanding of enterprise applications, cybersecurity, cloud technologies, systems integration, data management, and business intelligence.
• Strong written, verbal, and presentation communication skills.

Nice To Haves

• Experience in nonprofit, healthcare, education, membership, or multi-site organizations.
• Experience with Dayforce, NetSuite, Salesforce, Traction Rec, Credible, and Microsoft 365.
• Master’s degree in Information Systems, Business Administration, or a related field.
• Professional certifications such as CISSP, CISM, PMP, ITIL, or Microsoft or cloud certifications.
• Experience leading enterprise application implementations, integrations, upgrades, and digital transformation initiatives.
• Demonstrated success partnering with Finance, Human Resources, Philanthropy, Membership, Behavioral Health, and Operations leaders to improve business processes and organizational outcomes.

Responsibilities

• Develop and execute the organization’s technology and digital transformation strategy.
• Advise executive leadership on emerging technologies, cybersecurity risks, data strategy, artificial intelligence, and technology investments.
• Align technology initiatives with organizational priorities, strategic plans, and business needs.
• Lead enterprise technology governance, prioritization, and project portfolio management.
• Evaluate technologies and identify opportunities to improve operational effectiveness and member experience.
• Provide executive oversight and strategic direction for enterprise applications and business systems, including Dayforce, NetSuite, Salesforce, Traction Rec, Credible, and Microsoft 365.
• Oversee application governance and optimization, vendor relationships, system upgrades and lifecycle planning, business process improvement, user adoption and change management, and enterprise architecture and systems integration planning.
• Establish enterprise-wide data governance standards and lead development of reporting, dashboards, and analytics capabilities.
• Ensure data accuracy, integrity, security, and accessibility; support executive decision-making through reporting and KPI development; and promote data integration across enterprise systems.
• Develop and maintain a comprehensive cybersecurity program, including vulnerability management, incident response, security awareness training, and risk assessments.
• Ensure compliance with applicable regulatory, privacy, and security requirements, and lead business continuity and disaster recovery planning.
• Protect organizational systems and information assets, including member, donor, and employee information.
• Oversee IT infrastructure, including networks, cloud services, telecommunications, hardware, and end-user computing.
• Ensure reliable technology support across locations and business units; establish service-level expectations and operational performance metrics.
• Lead technology standards, procurement practices, and lifecycle management; direct help desk and technical support operations.
• Develop and manage annual IT operating and capital budgets; negotiate contracts and manage technology vendors and service providers.
• Maximize returns on technology investments, evaluate efficiency, automation, and cost-reduction opportunities, and ensure appropriate software licensing and technology asset management.
• Lead, coach, and develop IT staff; foster customer service, accountability, collaboration, innovation, and continuous improvement.
• Establish succession planning and professional development opportunities, build cross-functional partnerships, and create an environment that attracts and retains high-performing technology professionals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive