Enterprise Internship, Information Technology

Advocate Health • Charlotte, NC

10d • Remote

About The Position

The IT Internship provides practical work experience to college students assigned to Human Resource Information Systems (HRIS) and Information Technology (IT). The intern will learn and observe basic IT functions, including configuring, implementing, supporting, and maintaining applications and solutions that meet organizational operational and technical needs. IT professionals liaise among clinical operations, internal information technology, system users, and vendors; they also support effective systems operations by monitoring applications and assisting users. The department will develop specific job standards and guidelines for the internship role.

The internship runs May 31, 2027 through August 6, 2027. Interns may work up to 40 hours per week, Monday through Friday during business hours. This is a remote, work-from-home position, currently limited to residents of the states listed in the posting.

The role is intended for a college student enrolled as an incoming freshman, sophomore, junior, or senior at an accredited college or university as of Fall 2027, with an interest in IT. No prior experience is required. The position pays $21.00 per hour. The posting notes that internship benefits eligibility is indicated as yes, while eligibility for individual programs may depend on employment status or FTE.

Requirements

• Be enrolled as an incoming freshman, sophomore, junior, or senior at an accredited college or university as of Fall 2027, with an interest in IT.
• Be in the process of obtaining an undergraduate degree.
• Have a grade point average of at least 2.5.
• Have good written and verbal communication skills.
• Demonstrate strong attention to detail.
• Demonstrate the ability to complete tasks successfully.
• Have strong teamwork skills.
• Have effective multitasking and prioritization skills.
• Have strong computer skills, including proficiency with Excel.
• Demonstrate integrity, maturity, dependability, a positive attitude, and enthusiasm.
• No prior experience is required.
• No licensure, registration, or certification is required.

Responsibilities

• Research unusual bugs or issues encountered by the company.
• Support the IT team in maintaining hardware, software, and other systems.
• Assist experienced analysts with practices and procedures for successful conversions, updates, application recovery procedures, and hardware functionality assessments.
• Troubleshoot equipment issues involving printers, computers, and servers.
• Run software updates and backups when requested.
• Research hosting options and report pricing and system options to supervisors.
• Participate in the development of new desktops, servers, or applications.
• Assist with the call tracking system by recording customer interactions while meeting established Service Desk Key Performance Indicators (KPIs).
• Provide initial troubleshooting support, answer questions, and resolve basic problems related to LAN/WAN-based software, desktop computing equipment, printers, network status, and applications.
• Review and analyze the effectiveness and efficiency of existing systems and assist in developing strategies to improve or leverage them.
• Review data integrity and audit reports, and perform data analysis to support data requirements and initiatives.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• The posting indicates benefits eligibility; eligibility for listed programs may depend on FTE or employment status.

What This Job Offers

• Career Level: Intern