Information Systems Manager Enterprise Applications
About The Position
The Manager of Information Systems oversees application support operations, system performance, and service delivery to ensure optimal functionality and user satisfaction. The role leads and mentors staff, manages projects, monitors key performance indicators, and drives process improvements while maintaining relationships with clinical and operational departments. It ensures timely issue resolution and system enhancements, and aligns technology operations with organizational goals through effective communication, strategic planning, and continuous improvement. The IT Manager serves as a liaison between Information Technology and business stakeholders to ensure technology solutions support organizational goals, regulatory requirements, operational excellence, and customer experiences. The position provides leadership, governance, and operational oversight for one or more enterprise applications, potentially including workforce management, access control, visitor management, physician credentialing, food and nutrition management, CRM, IT service management, and electronic signature platforms.
Requirements
- College degree.
- At least 4 years of application support management and/or project management experience.
- Demonstrated thorough knowledge and understanding of supported IT systems.
Nice To Haves
- Leadership, governance, and operational oversight experience with one or more of the following enterprise applications: UKG Workforce Management; Matrix Frontier Enterprise Access Control System; PassagePoint Visitor Management System; MD Staff Physician and Resident Credentialing System; CBORD Food and Nutrition Management System; Salesforce CRM; Ivanti ITSM Platform; or DocuSign Electronic Signature and Agreement Management Platform.
Responsibilities
- Oversee application support operations, system performance, and service delivery.
- Lead, mentor, and manage staff; evaluate employees and develop plans for their education and knowledge growth.
- Monitor assigned HEAT tickets, document activities, and resolve issues within established service levels.
- Maintain knowledge of supported IT systems and ensure timely system releases and patches.
- Ensure supported systems provide reports, dashboards, and other tools for data analysis.
- Monitor KPIs, work queues, and related metrics to ensure performance baselines are met.
- Maintain relationships with supported departments, attend department meetings as needed, and develop regular departmental status reporting.
- Develop work plans, schedules, project estimates, resource plans, budgets, and status reports for assigned projects.
- Monitor staff productivity and develop methods to improve productivity without sacrificing quality.
- Oversee daily operations of assigned systems and ensure accuracy and completeness of staffing, productivity, and other core functions.
- Keep abreast of technology developments and recommend hardware or software changes to meet the Medical Center's needs.
- Take ownership of issues, communicate responsively and accurately, complete tasks on committed timelines, and provide service recovery.
- Collaborate with colleagues and stakeholders to resolve issues and support service delivery.
Benefits
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
- On-site housing for select positions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
