Primary Care Scheduler

Compass Health Network•Clinton, MO

About The Position

Fast-paced phones, meaningful conversations, and making a difference daily—step into a vital role as a Primary Care Scheduler Schedule: M-F 8:30am-5:00pm As a Primary Care Scheduler, you’ll play a vital role in supporting our clients' access to quality primary care services. As the first voice many of our clients hear, you’ll help create a welcoming experience—ensuring appointments are scheduled accurately across several locations, client information is up to date, and communication flows seamlessly between clinical and administrative teams--all while delivering exceptional customer service. This is a great opportunity for someone who is highly organized, comfortable in a fast-paced environment, and passionate about helping others access essential healthcare. Your attention to detail and communication skills will help patients feel supported and confident in their care journey.

Requirements

High School/GED preferred
Experience with multi-line phone systems preferred
Medical office experience preferred but not required
May require travel for initial training
Enjoy creating a welcoming, organized experience for patients
Communicate clearly and with empathy, especially over the phone
Skilled at juggling multiple systems and screens
Take initiative and thrive in a detail-oriented, fast-moving environment
Value being part of a collaborative, mission-driven team
Understand the importance of confidentiality and patient privacy

Responsibilities

Manage high volume incoming calls to schedule, reschedule, or coordinate new patient appointments
Schedule for multiple primary care providers across various locations
Return voicemail messages promptly—within 15 minutes or by end of business day
Verify and update patient information including contact details, insurance, and registration status
Inform patients of required items for their visit (ID, insurance cards, co-pays, medications, immunization records, paperwork)
Ensure parents or legal guardians are present for required appointments
Assist with triaging appointment urgency in collaboration with nurses or providers
Schedule interpreter services as needed and notify appropriate staff
Run insurance eligibility checks and enter relevant data into the EHR
Follow up with patients who missed their appointment to assist with rescheduling
Monitor appointment schedules for accuracy and backfill cancellations when possible
Manage appointment communications through Phreesia software
Maintain up-to-date knowledge of provider schedules and clinic processes
Collaborate with front desk and clinic staff to ensure a seamless patient experience
Attend team meetings and maintain professionalism in all interactions
Maintain strict confidentiality and adhere to all HIPAA regulations