Primary Care Public Health Office Assistant

Centstone HC • Athens, TN

5d • Onsite

About The Position

This role is for a Primary Care Public Health Office Assistant in Athens, Tennessee. The position is a contract role scheduled for Monday through Friday, 8:00 AM to 4:30 PM. The assistant will be responsible for a variety of administrative and customer service tasks to support clinic operations and patient care.

Requirements

• High school diploma or equivalent.
• Two years of full-time customer service and/or clerical/office experience, or qualifying education substitution.
• Valid Tennessee driver's license.
• Ability to successfully complete required TBI background verification.
• Strong computer, data-entry, communication, and organizational skills.
• Ability to maintain confidentiality and handle sensitive patient information.

Nice To Haves

• Medical front office experience.
• Healthcare administrative or public health experience.
• Knowledge of medical terminology.
• Patient scheduling and registration experience.
• Insurance verification and prior authorization experience.
• EMR/EHR experience.
• Medical records scanning and indexing experience.
• Referral coordination experience.
• Strong patient-facing customer service experience.

Responsibilities

• Schedule and manage patient appointments.
• Perform patient registration, check-in, and check-out.
• Collect and update patient demographic and contact information.
• Inform patients about appointment requirements and program participation.
• Review documentation for eligibility for applicable state and federal programs.
• Enter and maintain patient information in health department information systems.
• Use multiple computer applications for data entry and information retrieval.
• Process payments, maintain the cash drawer, and balance transactions.
• Obtain and assist with required insurance and medical information authorizations.
• Gather and submit documentation for prior authorization requests.
• Prepare forms and documentation to support efficient clinic operations.
• Scan and index records into electronic medical record systems.
• Conduct patient reminder and follow-up calls.
• Assist with referral coordination and administrative activities.
• Maintain accurate and confidential patient records.
• Provide professional customer service to patients, providers, and staff.
• Maintain a positive and cooperative work environment.
• Travel to surrounding counties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED