Dental Public Health Office Assistant

Centstone HC•Athens, TN

4d•Onsite

About The Position

This role is responsible for managing patient appointments, handling patient registration, processing payments, and maintaining electronic records within a dental public health setting. The assistant will ensure efficient clinic operations by preparing documentation, communicating with patients, and coordinating referrals. A key aspect of the role involves verifying patient eligibility for programs and managing administrative tasks to support the dental clinic.

Requirements

High school diploma or equivalent.
Two years of full-time customer service and/or clerical/office experience.
Valid driver's license.
Ability to successfully complete a Tennessee Bureau of Investigation (TBI) background check.
Strong computer and data-entry skills.
Strong communication, organization, and customer service skills.

Nice To Haves

Active Tennessee RDA license.
Dental front office experience.
Knowledge of dental terminology.
Experience with dental scheduling.
Familiarity with insurance coding.
Experience with electronic dental records.
Patient registration and referral coordination experience.

Responsibilities

Schedule and manage dental clinic patient appointments.
Inform patients of visit requirements and required documentation.
Register patients and collect/update demographic information.
Review documentation to determine eligibility for applicable federal and state programs.
Enter and retrieve information using health department management information systems.
Process payments, maintain the cash drawer, and balance transactions.
Explain client rights and responsibilities related to program participation.
Obtain required prior authorization before releasing medical information.
Assist with insurance prior authorization by gathering and submitting required documentation.
Prepare appropriate forms and documentation to support efficient clinic operations.
Scan and index records into the electronic dental record.
Conduct patient reminder and follow-up calls.
Assist with referral coordination and other administrative duties.
Maintain a positive, professional, and cooperative work environment.
Travel throughout the region as required.